Telecom best practices
Staying Connected in a Disaster
Staying connected in a disaster is fundamental to the safety and well-being of you and your family. While modern telecommunications networks are resilient and have generally performed well in disasters, they are not immune to disruptions.
Canada’s telecommunications service providers have come together to provide Canadians with good practices to help you stay connected during an incident. These practices include tips for using your phone in a disaster as well as the steps to take to stay connected during a disaster.
Telecommunication Incident Notification Guidelines
To enable us to meet legislative responsibilities related to telecommunications, Innovation, Science and Economic Development Canada has established a voluntary notification process in cooperation with the telecommunications sector. Service providers are requested to use these guidelines in providing information to Innovation, Science and Economic Development Canada on telecommunications service disruptions/failures.
Wireless Priority Service (WPS) Fact Sheet
When a public emergency arises, it's natural to reach for the phone to call family, friends and colleagues. We often use mobile phones, especially when landline networks are damaged or congested. Because the wireless phone system cannot always handle call volume, essential public safety personnel and government decision makers have access to Wireless Priority Service (WPS).
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