Frequently Asked QuestionsReader Rating: 2.00Star

Programs and Services

Business Tools and Resources

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Company Directories

I would like to know what Canadian companies manufacture certain products. Where can I find this information?

You can search for Canadian companies from different databases:

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Consumer Information

Where can I make a complaint about a Canadian company?

To begin, consumers may want to contact the company directly with their complaint. Visit the How to Complain Effectively section of the Canadian Consumer Handbook for tips.

To register a formal complaint, please check the following resources:

I would like to sign up for a no telemarketing / no junk mail list. Where can I find this information?

For information on ways to eliminate or reduce the amount of direct mail and telemarketing received, please visit the Canadian Marketing Association's Do Not Contact Service, or read the tips available in the Telemarketing section of the Canadian Consumer Handbook.

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Economic and Market Research/Statistics

Where can information, reports and statistics on the Canadian small business sector be found?

For statistics, visit the Key Small Business Statistics section.

The Small Business Quarterly provides a quick overview of key small business statistics, trends and recent developments. It includes information on performance trends, job creation, business formations, self-employment, loans, bankruptcies and exports.

Where can I find information on Canadian industry statistics and trends?

Please check the Canadian Industry Statistics page.

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Electronic Commerce

Where can I find information about internet shopping security and e-commerce?

Users may find information on e-commerce on the Electronic Commerce page, as well as The Digital Economy in Canada section.

Information on security and privacy can be found on the Frequently Asked Questions: Principles for Electronic Authentication page as well as the Privacy for Business page.

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Financing

Where can I find information on obtaining business funding?

A central starting point is the Financing section.

Additional business financing information can be obtained from the Business Development Bank of Canada (BDC).

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Infrastructure

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Innovation, Research, Science and Technology

Where can I find information about the Industrial Technologies Office?

The Industrial Technologies Office (ITO) is a special operating agency of Industry Canada with a mandate to provide financial support for leading-edge research and development by Canadian industries. The agency delivers the Strategic Aerospace and Defence Initiative and manages projects contracted through the Technology Partnerships Canada program, the Hydrogen Early Adopters (h2EA) program and the Program for Strategic Industrial Projects. For more information, please visit ITO's website.

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Intellectual Property

Where can I find information about patents, trade-marks, copyrights, industrial designs, and integrated circuit topographies?

The Canadian Intellectual Property Office is responsible for areas such as patents, trade-marks, copyrights, industrial designs and integrated circuit topographies. Check their Frequently Asked Questions page for more information on what these terms mean, how to apply, and what steps are involved.

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Not-for-Profit Organizations

Where can I find information about incorporating a Not-for-Profit Organization?

For instructions on incorporating a not-for-profit organization, please visit the Not-for-Profit Organizations (Canada Corporations Act, Part II) section on the Corporations Canada website where you will find online forms, information kits, fees, legislation and other related documents.

If you have specific questions on incorporating as a non-profit organization, please contact Corporations Canada directly.

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Radio, Spectrum and Telecommunications

I own an Amateur Radio Operator Certificate. Who do I contact if my address has changed or I need a replacement copy?

You would need to notify the amateur radio service group of Industry Canada of this change. Please check the Amateur Certification — Fact Sheet for the coordinates.

Who do I contact if I need a replacement copy of a Radio Operator Certificate (Aeronautical)?

You would need to contact the Radio Operator Certificate Centre for assistance. Please direct your enquiries to the Radio Operator Certificate Centre.

A Radiotelephone Operator's Restricted Certificate (Aeronautical) is required by the operator of radiotelephone equipment on board aircraft and at aeronautical land (fixed and mobile) radio stations using aeronautical mobile frequencies. Please check RIC-21 — Study Guide for the Radiotelephone Operator's Restricted Certificate (Aeronautical) for information on where to apply, candidate requirements, eligibility, and more.

Where can I find information on obtaining a Restricted Operator Certificate (Maritime)?

The Canadian Power & Sail Squadrons was given the authority and responsibility by Industry Canada for the issuance of Restricted Operator Certificates (Maritime) to pleasure craft operators.

My neighbour's radio/television equipment is causing interference with my reception. What can I do?

Information on this matter can be found at the Spectrum Management — Solving Interference Problems page.

The "Interference to Public Safety from Pirate Devices — Frequently Asked Questions" page can also be of assistance for interference that affects public safety and search and rescue agencies.

Where can I find information on radiocommunication facilities (antennas and towers) and Industry Canada's procedures for tower location, environmental concerns and community consultation?

Please check the page on Health Canada and Industry Canada FAQ on Radio Frequency Fields.

The Antenna Structures page also contains valuable information.

For further assistance, please contact your nearest Spectrum Management office of Industry Canada.

Where can I find information on radio equipment certification and standards?

The Certification and Engineering Bureau — Frequently Asked Questions page provides information on application procedures, technical requirements/standards, Unique Product Numbers (UPN), fees, and contacts.

Where can I find information on Direct-to-Home satellites?

Please check the Frequently Asked Questions section of the Direct-to-Home (DTH) Satellite Broadcasting page for answers to questions such as:

  • "What is the DTH grey market?";
  • "Am I allowed to import a DTH satellite system from the United States?"; and
  • "What DTH programming is available to Canadians?".

I would like some information on cell phone jamming technology (also known as cell phone silencers) in Canada.

For information on jammers, please visit the Cell Phone Silencer web page.

I am looking for information on available radio callsigns.

Each callsign is unique. To see the availability of callsigns, please visit the available callsign list for broadcasting stations on the Spectrum Management site.

For further assistance, please contact your nearest Spectrum Management office of Industry Canada.

Where can I find information about two-way radios (Family Radio Service Devices)?

For information on Family Radio Service Devices, please visit the Spectrum Management and Telecommunications website.

Where can I find a list of radio frequencies used in Canada?

Please check the "Canadian Table of Frequency Allocations". For specific information on allocation to or use by particular organizations, please contact your nearest Industry Canada Spectrum Management office for assistance.

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Regional and Rural Development

What types of federal infrastructure funding programs exist?

In Ontario, Industry Canada delivers the Canada-Ontario Infrastructure Program (COIP) and the Canada-Ontario Municipal Rural Infrastructure Fund (COMRIF) in partnership with the Government of Ontario.

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Regulations and Standards

Competition Bureau

Where can I find information on gasoline prices in Canada?

Information on gas prices can be found on the Competition Bureau's website.

How can I obtain a CA number for a fashion/clothing label?

Users may search for CA numbers or register for a CA number online on the Competition Bureau's website.

Where can I find information on complaints about a certain company, misleading advertising/deceptive marketing practices, and language labelling requirements?

The Competition Bureau's frequently asked questions page addresses these concerns.

The Competition Bureau takes complaints for anything that falls under the scope of the Competition Act, the Consumer Packaging and Labelling Act, the Textile Labelling Act, and the Precious Metals Marking Act. A complaint against a company can be filed through the Competition Bureau's Enquiry/Complaint Form.

Where do I find out about product labels and Industry Canada code stickers?

The Labelling Assessment Tools of the Competition Bureau can help you meet the mandatory labelling requirements and voluntary guidelines for the marketing of consumer articles such as pre-packaged consumer goods (except food products), clothing and other consumer textile articles, and gold, silver and platinum jewellery or other items made of precious metals.

Corporations Canada

Where can I get copies of blank forms (e.g. Articles of Incorporation, Articles of dissolution)?

Many administrative forms related to the Canada Business Corporations Act are available on the Internet in PDF (Portable Document Format) format. Simply print, fill out and return.

Where can I find information about incorporation?

Incorporation kits are available on the Corporations Canada website under Online Filing. You may also want to check their Frequently Asked Questions questions page or their Frequently Asked Questions page under Guide to Federal Incorporation.

I would like to know if a certain company is active, inactive, dissolved, discontinued, bankrupt, etc.?

You can search the status of a company on the Federal Corporations Data Online website.

Where can I find out if a certain organization is registered and/or incorporated?

Companies in Canada can be incorporated at either the federal or provincial level.

You can search for federally incorporated companies on the Corporations Canada online database for federally incorporated companies.

For provincially or territory registered or incorporated companies, please contact one of the Provincial Registrars.

Office of the Superintendent of Bankruptcy (OSB)

Where can I find information on the procedures and implications of declaring bankruptcy?

Check the Frequently Asked Questions page on the Office of the Superintendent of Bankruptcy (OSB) website for the most commonly asked questions on declaring bankruptcy. For additional information, please contact the OSB.

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Trade and Investment

Where can I find a list of Harmonized System (HS) codes and the North American Industry Classification System (NAICS) codes?

You can search for a manufacturing industry using HS and NAICS codes on the following websites:

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