Service Standards
| Service | Standard | 2012-2013 Results |
|---|---|---|
| Application Processing Time | Our goal is to complete the review of your proposal and provide you with a funding decision within 6 months of receiving your complete project application (This applies to applications requesting less than $10 million). Applications requesting more than $10 million require additional review by Treasury Board and/or Cabinet, and may require some additional time for approvals. |
33% One out of 3 projects under $10 million was approved within 6 months. |
| Claims Processing Time | Our goal is to process your completed claim and release the payment for contribution agreements in good standing within 45 calendar days. |
89% of completed claims were released for payment within 45 days. |
| Amendment Processing Time | Our goal is to process your amendment and provide you with an approved amended agreement within 6 months. |
90% of amendments were processed within 6 months |
| Application Assistance Response Time | Our goal is to contact you within one business day when you request assistance with a project application through one of our toll-free numbers or by email. |
100% of requests were answered within one business day. |
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