if required, missing information is requested before further assessment;
correspondence with the customer is recorded;
customer inventory is recorded;
a legal metrologist will be assigned to the project;
liaise with appropriate outside experts or professionals to determine specific requirements for special calibration needs;
develop a calibration plan that will provide confidence in the laboratory’s capabilities to meet all customer and legislative requirements
when the laboratory is not suitably equipped to execute the required calibrations, the customer will be informed that the service standard may not be met. A time line will be established that is acceptable to both parties.
Implement Applicable Calibration Procedure
good laboratory practice will be followed for all calibration procedures; and
where a metrological noncompliance is identified, a “Calibration Noncompliance Letter” will be generated and sent to the customer. A dialogue will be set up with the customer.
Issuance of a Certificate and Disposal of the Customer’s Artifact
the customer inventory list is reviewed for assurance that all artifacts are returned to the customer along with any associate accessories;
administrative closure will be initiated when a calibration certificate will not be issued; and
a certificate of calibration is issued and invoice sent where applicable.
