Directory of Organizations - Automobile
When you have a problem with an automobile, first try to work it out with the dealer. If the problem remains unresolved, contact the manufacturer. Contact information is listed below. Some companies have one customer service centre in the United States that serves both Canada and the United States.
Some companies ask that you have the following information available when you contact them. It allows them to better assist you:
- Vehicle Identification Number
- vehicle owner's name
- vehicle owner's address
- current odometer reading
- explanation of the problem
When you still cannot resolve your problem, contact one of the dispute resolution services listed below.
For automobile-related information, you may also wish to contact a government office, a consumer group or non-consumer group that specializes in automotive issues.
Manufacturers
| Audi Customer Relations Toll free: 1-800-822-2834(AUDI) Website: www.audicanada.ca |
DaimlerChrysler Canada |
Ford Motor Company of Canada |
General Motors of Canada |
Honda |
Isuzu |
Jaguar Canada |
Land Rover Canada |
Mazda |
Mercedes-Benz Canada Inc. |
Nissan Canada |
Saab Canada |
Saturn |
Subaru |
Suzuki |
Toyota |
Volkswagen Canada |
Volvo Cars of Canada Ltd. |
Dispute Resolution
The Canadian Motor Vehicle Arbitration Plan (CAMVAP) provides a neutral third party to resolve disputes between consumers and vehicle manufacturers about alleged manufacturing defects or the implementation of the manufacturer's new vehicle warranty when the vehicle was made in the current or previous four model years. This service is available across the country. You can reach CAMVAP toll free at 1-800-207-0685.
Or contact your provincial/territorial CAMVAP office:
| Alberta and Northwest Territories CAMVAP Provincial Administrators Alberta Arbitration and Mediation Services Inc. Tel.:(780) 439-9359(Edmonton area) Toll free: 1-800-207-0685 Fax:(780) 433-9024 Email: brenda.davidson@aams.ab.ca |
Atlantic Canada and Nunavut Territory |
British Columbia and Yukon Tel.:(250) 386-6348(Victoria area) |
Manitoba |
Ontario |
Quebec |
Saskatchewan |
|
Other organizations - Dispute Resolution
Alberta residents should contact the Alberta Motor Vehicle Industry Council (AMVIC) regarding complaints about the sale, lease and repair of motor vehicles. AMVIC is a not-for-profit, self-managed industry council delegated to administer the licensing of automotive businesses and the investigation of automotive complaints relating to the sale, lease and repair of motor vehicles under the Fair Trading Act and the Automotive Business Regulation.
Alberta Motor Vehicle Industry Council (AMVIC)
Suite 303, 9945 - 50 Street
Edmonton AB T6A 0L4
Tel.: (780) 466-1140
Fax: (780) 462-0633
Investigations (toll free): 1-877-979-8200
Licensing (toll free): 1-877-979-8100
Website: www.amvic.org
British Columbia residents who have problems with their auto insurance may take advantage of a dispute resolution service offered by the Insurance Corporation of British Columbia.
Insurance Corporation of British Columbia
151 West Esplanade
North Vancouver BCV7M 3H9
Tel.: (604) 661-2800
Toll free: 1-800-663-3051
Fax: (604) 661-2896
Website: www.icbc.com
Manitoba residents should contact the Consumers' Bureau of the Department of Finance for assistance in resolving complaints about motor vehicle purchases, leases or repairs.
Manitoba Finance
Consumer and Corporate Affairs
Consumers' Bureau
Suite 302, 258 Portage Avenue
Winnipeg MB R3C 0B6
Tel.: (204) 945-3800
Toll free: 1-800-782-0067
Fax: (204) 945-0728
Email: consumersbureau@gov.mb.ca
Website: www.gov.mb.ca/finance/cca/consumb
Ontario residents may also contact the Ministry of Government Services regarding car repair complaints. Staff review these complaints to see whether the company doing the repair has contravened the Ontario Motor Vehicle Repair Act. This includes reviewing warranty issues, old parts returned and estimates.
Ministry of Government Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5
Tel.: (416) 326-8800
Toll Free: 1-800-889-9768
TTY: (416) 325-3408 or
Toll free 1-800-268-7095
Email: info.MGS@ontario.ca
Website: www.ontario.ca/consumerprotection
For complaints regarding dealerships, Ontario residents should contact the Ontario Motor Vehicle Industry Council (OMVIC). OMVIC is a not-for-profit independent corporation responsible for administering the Motor Vehicle Dealers Act on behalf of the Government of Ontario. OMVIC is responsible for registering motor vehicle dealers and salespeople, conducting inspections and investigations and mediating complaints. OMVIC administers the Motor Vehicle Compensation Fund, which serves as a "court of last resort" for consumers who have lost money in certain types of vehicle transactions involving dealers registered under the Act.
Ontario Motor Vehicle Industry Council (OMVIC)
Suite 800, 789 Don Mills Road
Toronto ON M3C 1T5
Tel.: (416) 226-4500
Toll free: 1-800-943-6002
Fax: (416) 226-3208
Website: www.omvic.on.ca
Yukon residents should contact the Consumer Services section of the Department of Community Services.
Consumer Services
P.O. Box 2703 (C5) Whitehorse YK Y1A 2C6
Tel.:(867) 667-5111
Fax:(867) 667-3609
Email: consumer@gov.yk.ca
Website: www.community.gov.yk.ca
Consumer and Non-Governmental Groups
Automobile Protection Association (APA)
Suite 1319, 2 Carlton Street
Toronto ON M5B 1J3
Tel.: (416) 204-1444
Fax: (416) 204-1985
Email: apatoronto@apa.ca
Website: www.apa.ca
292 St. Joseph Boulevard West
Montreal QC H2V 2N7
Tel.: (514) 272-5555
Fax: (514) 273-0797
Email: apamontreal@apa.ca
Website: www.apa.ca
Automobile Journalists Association of Canada
The AJAC is an association of professional automotive experts who report on new vehicles and new industry trends.
P.O. Box 398, Main Post Office
Cobourg ON K9A 4L1
Toll free: 1-800-361-1516
Email: ken@ajac.ca
Website: www.ajac.ca
These associations offer information on a number of topics, including safety.
Canadian Automobile Association (CAA)
National Office
Suite 200, 1145 Hunt Club Road
Ottawa ONK1V 0Y3
Tel.: (613) 247-0117
Fax: (613) 247-0118
Website: www.caa.ca
CAA Regional Offices
Alberta |
British Columbia Website: www.bcaa.com |
Manitoba Email: contact@caamanitoba.com |
Maritimes Email: info@caa.maritimes.ca |
Ontario CAA North and East Ontario Administration CAA South Central Ontario |
Quebec |
Saskatchewan |
|
Government Offices
Transport Canada, Road Safety
This office provides information on road safety, as well as defects and recalls.
330 Sparks Street
Ottawa ON K1A 0N5
Tel.: (613) 990-2309
Fax: (613) 954-4731 /998-8620
TTY/TDD: 1-888-675-6863
Email: webfeedback@tc.gc.ca
Website: www.tc.gc.ca
Natural Resources Canada
You can conserve energy, save money and help save the environment when running your vehicle. The Office of Energy Efficiency provides information on topics such as choosing a fuel-efficient vehicle, fuel-efficient driving, vehicle maintenance, idling, vehicle fuels, etc.
Office of Energy Efficiency
18th Floor, 580 Booth Street
Ottawa ON K1A 0E4
Fax: (613) 740-3114
Email: general.oee@nrcan.gc.ca
Website: www.oee.nrcan.gc.ca
