Archived—Project Summaries 2006-2007 - Automobile Protection Association (APA)

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292, St-Joseph Blvd, West
Montréal, Québec
H2V 2N7
Tel: 514-273-1662
Fax: 514-273-0797

1. Used Vehicle Retailing Investigation


Using its contacts in Québec, Ontario and British Columbia, the APA will prepare and undertake a mystery shopper investigation of 60 dealers in Toronto, Montréal, and Vancouver. This investigation of dealership and curbsiders (dealers posing as private parties) will evaluate the following market practices:

  • Accuracy of price and payment representations in advertising
  • Accuracy of representations on vehicle condition in advertising, including terms like "special, extra-clean, accident-free, one-owner".
  • Accuracy of representations made by retailers on-site. Disclosure of collision history, true mileage. Compliance with used car labelling requirements of Québec's Consumer Protection Act, and certification requirements of Ontario's Ministry of Transportation.
  • Condition of the vehicles offered for sale (evidence of misrepresented collision repairs, possible salvage status, accuracy of indicated mileage, disclosure of required safety and non-safety repairs).
  • All visits will be videotaped and summarized in a written report.