Industry Canada
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Office of Consumer Affairs (OCA)

Research Project Summaries 2008-2009

Project Summaries 2008-2009
Organization
Project Project Detail Contribution Amount
Canadian Centre for Policy Alternatives - British Columbia Office
1. What’s in a Scan? How Well Are Consumers Informed About the Benefits and Harms Related to Screening Technology (PET and CT scans) in Canada? Detail $98 865
Total: $98 865
Consumers Council of Canada (CCC)
1. Credit Insurance - Are Consumers Being Well Served? Detail $48 000
2. Long Distance Phone Cards - Are Consumers Satisfied? Detail $44 000
3. Renovation Rip-offs: Problems and Solutions Detail $46 000
4. Sustainable Household Consumption: Key Considerations For a Canadian Strategy Detail $54 500
5. The Ontario Smart Metering Initiative - What Does it Mean for Ontario's Residential Consumers Detail $49 500
Total: $242 000
Consumer Interest Alliance Inc.
1. Assessing Access to Basic Banking Services for Very Low Income Consumers Detail $39 200
2. Proposal for Establishing Co-ordinated Consumer Representation on Federal and Provincial Committees Responsible for National Codes for Buildings Detail $81 200
Total: $120 400
Option consommateurs
1. Notice to Participants in Class Actions: Effective Communications Strategy? Detail $34 100
2. Cell Phones and Young People’s Debt: An Update Detail $36 600
3. Telecommunications Companies: Incomprehensible Single Invoicing Detail $36 600
4. Credit Cards: New Solutions for Better Consumer Protection? Detail $32 600
5. Non-traditional Mortgage Products Detail $47 100
6. Use of Credit Files for Non-financial Purposes Detail $32 350
Total: $219 350
Public Interest Advocacy Centre (PIAC)
1. A Do Not Track List for Canada? Detail $47 500
2. Consumer Perspective of the Trade and Commerce Power Detail $45 000
3. Credit Cards and Access to Credit in the Digital Marketplace: A Priceless Necessity for Consumers Detail $40 000
4. Fee for Carriage - BDU Regulation II Detail $14 250
5. Holding the Purse Strings: Regulating Financial Planners Detail $60 000
6. Net Neutrality - What it Means for Canadian Consumers Detail $75 000
7. Practice of Extra Charges in the Canadian Marketplace Detail $50 250
Total: $332 000
Union des consommateurs
1. Consumer Arbitration: A Fair and Effective Process? Detail $36 790
2. Complaint Processing in the Financial Sector: Consumer Accessibility Detail $33 040
3. Consumer Contracts: When is it OK to Change the Rules of the Game? Detail $32 665
4. Consumer Recourse: Who Can We Turn To To Effectively Resolve Certain Consumer Disputes? Detail $46 150
5. Small Consumer Loans: What To Do? Detail $40 350
6. Consideration of Low-income Consumers in the Delivery of Telecommunications Services: How is Canada Doing? Detail $34 515
7. Consumer Advocacy Recognition Criteria Detail $20 950
8. Debt Overload: Prevent Rather Than Cure Detail $39 725
Total: $284 185
Grand Total: $1 296 800