Canadian Consumer Handbook 2008-2009

Consumer Groups

These organizations define their mission as consumer assistance, protection and advocacy, and the services they provide vary. Some groups are large with general mandates. Others are small with a narrow focus. All are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities.

Automobile Protection Association

This is a non-profit auto industry watchdog. It works for improved legislation, industry sales practices and automobile safety.

Suite 1319, 2 Carlton Street
Toronto Ontario  M5B 1J3
Telephone: 416-204-1444
Fax: 416-204-1985
Email: apatoronto@apa.ca
Website: www.apa.ca/template.asp?lang=english

292 St. Joseph Boulevard West
Montréal Quebec  H2V 2N7
Telephone: 514-272-5555
Fax: 514-273-0797
Email: apamontreal@apa.ca
Website: www.apa.ca/template.asp?lang=english

Canadian Toy Testing Council

The Canadian Toy Testing Council is a non-profit charitable organization that tests toys and helps parents make good toy purchases. The Council publishes its annual Toy Report, which contains testing results for more than 1600 toys.

1973 Baseline Road
Ottawa Ontario  K2C 0C7
Telephone: 613-228-3155
Fax: 613-228-3242
Email: cttc@toy-testing.org
Website: www.toy-testing.org

Consumers' Association of Canada

The Consumers' Association of Canada (CAC), founded in 1947, is an independent, not-for-profit and volunteer-based charitable organization. The CAC's mandate is to inform and educate consumers on marketplace issues, to advocate for consumers with government and industry, and to work with government and industry to solve marketplace problems. CAC focuses its work in the areas of food, health, trade, standards, financial services, communications industries and other marketplace issues as they emerge. CAC maintains a national secretariat in Ottawa and some regional offices.

3^rd Floor, 436 Gilmour Street
Ottawa Ontario  K2P 0R8
Telephone: 613-238-2533
Fax: 613-238-2538
Email: info@consumer.ca
Website: www.consumer.ca

Across Canada

Consumers Council of Canada

The Consumers Council of Canada is an independent, non-profit organization that works with consumers, corporations and governments to promote consumers' rights and responsibilities for a more effective marketplace.

1910 Yonge Street, 14th Floor
Toronto, Ontario M5S 1Z5
Telephone: 416-483-2692
Fax: 416-483-4128
Website: www.consumerscouncil.com

Public Interest Advocacy Centre

The Public Interest Advocacy Centre is a non-profit organization, founded in 1976, that provides legal and research services on behalf of consumers, vulnerable ones in particular, concerning the provision of important public services. The Centre focuses primarily on consumer issues concerning telecommunications, energy, privacy, the information highway, electronic commerce, financial services, broadcasting and competition law.

Suite 1204, 1 Nicholas Street
Ottawa Ontario  K1N 7B7
Telephone: 613-562-4002
Fax: 613-562-0007
Email: piac@piac.ca
Website: www.piac.ca

Quebec Consumer Groups

Association coopérative d'économie familiale Abitibi-Témiscamingue
Suite 5, 322 Perreault Street
Rouyn-Noranda Quebec  J9X 3C6
Telephone: 819-764-3302
Fax: 819-762-3351
Email: acef-at@cablovision.qc.ca

Association coopérative d'économie familiale Amiante-Beauce-Etchemins
Suite 202, 37 Notre-Dame Street West
Thetford Mines Quebec  G6G 1J1
Telephone: 418-338-4755
Toll-free: 1-888-338-4755
Fax: 418-338-6234
Email: acefabe@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-be/index.htm

Association coopérative d'économie familiale de Lanaudière
200 Desalaberry Street, local 124
Joliette Quebec  J6E 4G1
Telephone: 450-756-1333
Toll-free: 1-866-414-1333
Fax: 450-759-8749
Email: aceflanaudiere@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-lan/index.htm

Association coopérative d'économie familiale de la Péninsule
Suite 308, 158 Soucy Street
Matane Quebec  G4W 2E3
Telephone: 418-562-7645
Fax: 418-562-7645
Email: acefpen@cgocable.ca

Association coopérative d'économie familiale de l'Est de Montréal
5955 de Marseille Street
Montréal Quebec  H1N 1K6
Telephone: 514-257-6622
Fax: 514-257-7998
Email: acefest@consommateur.qc.ca
Website: www.consommateur.qc.ca/acefest/index.htm

Association coopérative d'économie familiale de l'Estrie
Suite 202, 187 Laurier Street
Sherbrooke Quebec  J1H 4Z4
Telephone: 819-563-8144
Fax: 819-563-8235
Email: acefestrie@consommateur.qc.ca
Website: www.consommateur.qc.ca/acefestr/index.htm

Association coopérative d'économie familiale de l'Île-Jésus
Suite 103, 1686 des Laurentides Boulevard
Laval Quebec  H7M 2P4
Telephone: 450-662-9428
Fax: 450-662-2647
Email: aceflav@mediom.com
Website: www.consommateur.qc.ca/acef-lav/index.htm

Association coopérative d'économie familiale de l'Outaouais
109 Wright Street
Gatineau Quebec  J8X 2G7
Telephone: 819-770-4911
Email: acefout@videotron.ca
Website: www.consommateur.qc.ca/acef-out/index.htm

Association coopérative d'économie familiale de Québec
570 du Roi Street
Québec Quebec  G1K 2X2
Telephone: 418-522-1568
Fax: 418-522-7023
Email: acefque@mediom.qc.ca

Association coopérative d'économie familiale de Rimouski-Neigette et Mitis
Suite 306, 124 Sainte-Marie Street
PO Box 504
Rimouski Quebec  G5L 7C5
Telephone: 418-723-0744
Fax: 418-723-7972
Email: acefriki@globetrotter.qc.ca

Association coopérative d'économie familiale des Basses-Laurentides
42-B Turgeon Street
Sainte-Thérèse Quebec  J7E 3H4
Telephone: 450-430-2228
Fax: 450-435-7184
Email: acefbl@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-bl/index.htm

Association coopérative d'économie familiale des Bois-Francs
Suite 230, 59 Monfette Street
Victoriaville Quebec  G6P 1J8
Telephone: 819-752-5855
Fax: 819-752-6426
Email: acefbf@cdcbf.qc.ca
Website: www.consommateur.qc.ca/acef-bf/index.htm

Association coopérative d'économie familiale du Grand-Portage
5 Iberville Street
Rivière-du-Loup Quebec  G5R 1G5
Telephone: 418-867-8545
Fax: 418-867-8546
Email: acefgp@globetrotter.net
Website: www.consommateur.qc.ca/acef-gp/index.htm

Association coopérative d'économie familiale du Haut Saint-Laurent
Suite 111, 28 St-Paul Street
Salaberry-de-Valleyfield Quebec  J6S 4A8
Telephone: 450-371-3470
Fax: 450-371-3425
Email: acefhsl@rocler.qc.ca
Website: www.consommateur.qc.ca/acef-hsl/index.htm

Association coopérative d'économie familiale du Nord de Montréal
7500 de Châteaubriand Avenue
Montréal Quebec  H2R 2M1
Telephone: 514-277-7959
Fax: 514-277-7730
Email: info.acefnord@videotron.ca
Website: www.acefnord.org

Association coopérative d'économie familiale du Sud-Ouest de Montréal
6734 Monk Boulevard
Montréal Quebec  H4E 3J1
Telephone: 514-362-1771
Fax: 514-362-0660
Email: acefsom@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-som/index.htm

Association coopérative d'économie familiale Montérégie-Est
Suite 305, 279 Principale Street
Granby Quebec  J2G 2W1
Telephone: 450-375-1443
Toll-free: 1-888-375-1443
Fax: 450-375-2449
Email: acefm-est@qc.aira.com
Website: www.consommateur.qc.ca/acefgranby/index.en.php

Suite 306, 1195 Saint-Antoine Street
Saint-Hyacinthe Quebec  J2S 3K6
Telephone: 450-252-0808
Email: acefm-est@ntic.qc.ca
Website: www.consommateur.qc.ca/acefgranby/index.en.php

Association coopérative d'économie familiale Rive-Sud de Montréal
Suite 200, 510 Chambly Road
Longueuil Quebec  J4H 3L7
Telephone: 450-677-6394
Toll-free: 1-877-677-6394
Fax: 450-677-0101
Email: acefrsm@consommateur.qc.ca
Website: www.consommateur.qc.ca/acef-rsm/index.htm

Association coopérative d'économie familiale Rive-Sud de Québec
33 Carrier Street
Lévis Quebec  G6V 5N5
Telephone: 418-835-6633
Toll-free: 1-877-835-6633
Fax: 418-835-5818
Email: acef@acefrsq.com
Website: www.acefrsq.com

Association des consommateurs pour la qualité dans la construction
The Association is entirely dedicated to the construction marketplace and the residential renovation sector in Quebec.

6226 Saint-Hubert Street
Montréal Quebec  H2S 2M2
Telephone: 514-384-2013
Toll-free: 1-877-624-7667
Fax: 514-521-0736
Email: acqc@consommateur.qc.ca
Website: www.consommateur.qc.ca/acqc/

Association pour la protection des intérêts des consommateurs Côte-Nord
872 de Puyjalon Street
Baie-Comeau Quebec  G5C 1N1
Telephone: 418-589-7324
Fax: 418-589-7088
Email: apic@groupespopulaires.org

Bureau d'information en consommation
The Bureau is run by students in the undergraduate consumer sciences program at Laval University. The goal of the organization is to help students find consumer information or solve consumer-related problems.

Suite 2208, Pavillon Maurice-Pollack Sainte-Foy Quebec  G1K 7P4
Telephone: 418-656-2131, ext. 3548
Email: bic@fsaa.ulaval.ca

Carrefour d'éducation populaire de Pointe Saint-Charles
2356 Centre Street
Montréal Quebec  H3K 1J7
Telephone: 514-596-4444
Fax: 514-596-4443
Email: carrefour.anim@csdm.qc.ca
Website: www.carrefourpop.org

Carrefour d'entraide Drummond Inc.
3^rd Floor, 255 Brock Street
Drummondville Quebec  J2C 1M5
Telephone: 819-477-8105
Fax: 819-477-7012

Inc.Centre de recherche et d'information en consommation de Port-Cartier
Suite 2, 1 Wood Street
PO Box 204
Port-Cartier Quebec  G5B 2G8
Telephone: 418-766-3203
Fax: 418-766-3312
Email: cricportcartier@globetrotter.net
Website: www.consommateur.qc.ca/cric/index.htm

Centre d'information et de recherche en consommation de Charlevoix-Ouest
Suite 3, 3 Clarence Gagnon Street
PO Box 183B
Baie-Saint-Paul Quebec  G3Z 1K5
Telephone: 418-435-2884
Fax: 418-435-3991
Email: circco@bellnet.ca

Centre d'intervention budgétaire et sociale de la Mauricie
274 Bureau Street
Trois-Rivières Quebec  G9A 2M7
Telephone: 819-378-7888
Fax: 819-376-6351
Email: acef@infoteck.qc.ca
Website: www.consommateur.qc.ca/acef-mau/index.htm

Centre populaire de Roberval
106 Marcoux Avenue
Roberval Quebec  G8H 1E7
Telephone: 418-275-4222
Fax: 418-275-9097
Email: gmorin@centrepoproberval.com

Club populaire des consommateurs de Pointe Saint-Charles
Suite 30, 1945 Mullins Street
Montréal Quebec  H3K 1N9
Telephone: 514-932-5088
Fax: 514-932-7557
Email: cpc@qc.aira.com

Coalition des associations de consommateurs du Québec
The Coalition is an amalgamation of Quebec consumer associations that promote and advocate for consumer interests.

Suite 393, 1600 De Lorimier Avenue
Montréal Quebec  H2K 3W5
Telephone: 514-362-8623
Toll-free: 1-877-962-2227
Fax: 514-598-5863
Email: info@cacq.ca
Website: www.cacq.ca

Éducaloi
Éducaloi is a not-for-profit organization whose mission is to inform Quebecers of their rights and obligations by supplying quality legal information in plain language.

PO Box 55032, Notre-Dame Postal Station
11 Notre-Dame Street West
Montréal Quebec  H2Y 4A7
Website: www.educaloi.qc.ca

Groupe de recherche en animation et planification économique
1433 4^th Avenue
Québec Quebec  G1J 3B9
Telephone: 418-522-7356
Fax: 418-522-0845
Email: legrape@videotron.ca
Website: www.legrape.tk

Le cyberconsommateur averti
This France–Quebec co-operative initiative provides advice to help consumers protect themselves better when shopping online.

Email: cyber@consommateur.qc.ca
Website: www.consommateur.qc.ca/cyber

Les Éditions Protégez-Vous
(Protégez-Vous magazine)

Suite 305, 2120 Sherbrooke Street East
Montréal Quebec  H2K 1C3
Telephone: 1-866-895-7186
Fax: 514-223-7160
Email: courrier@protegez-vous.ca
Website: www.protegez-vous.ca

Mouvement d'éducation et de défense des actionnaires
This is a non-profit organization (formerly known as the Association de protection des épargnants et investisseurs du Québec) dedicated to defending the interests of Quebec investors.

82 Sherbrooke Street West
Montréal Quebec  H2X 1X3
Telephone: 514-286-1155
Fax: 514-286-1154
Email: admin@medac.qc.ca
Website: www.medac.qc.ca

Option consommateurs
Option consommateurs is a non-profit organization dedicated to advocating and defending the interests of consumers. It provides legal information services, mediation services, budget counselling, classes on budgeting and information sessions. As well, it does major consumer research and represents the consumer interest before decision-making bodies. Major files include banking services, privacy protection, indebtedness, unfair business practices, energy and food safety.

Suite 604, 2120 Sherbrooke Street East
Montréal Quebec  H2K 1C3
Telephone: 514-598-7288
Toll-free: 1-888-412-1313
Fax: 514-598-8511
Email: info@option-consommateurs.org
Website: www.option-consommateurs.org

Réseau de protection du consommateur
This website brings together consumer information from 28 Quebec consumer groups.

Email: RPC@consommateur.qc.ca
Website: www.consommateur.qc.ca

Service budgétaire et communautaire de Chicoutimi
2422 Roussel Street
Chicoutimi-Nord Quebec  G7G 1X6
Telephone: 418-549-7597
Fax: 418-549-1325
Email: sbc@vl.videotron.ca
Website: www.rc02.com/sbc

Service budgétaire et communautaire de Jonquière
PO Box 42
Jonquière Quebec  G7X 7V8
Telephone: 418-542-8904
Fax: 418-542-1424
Email: servicebudgetairejonq@videotron.ca

Service budgétaire et communautaire de la MRC Maria-Chapdelaine
Suite 304, 1230 Walberg Boulevard
Dolbeau-Mistassini Quebec  G8L 1H2
Telephone: 418-276-1211
Fax: 418-276-5802
Email: sbcmrcmc@destination.ca

Service budgétaire Lac-Saint-Jean-Est
415 Collard Street West
PO Box 594
Alma Quebec  G8B 5W1
Email: info@servicebudgetaire.com
Website: www.servicebudgetaire.com

Service budgétaire populaire de La Baie et Bas-Saguenay
864 de la Fabrique Street
La Baie Quebec  G7B 2S8
Telephone: 418-544-5611
Fax: 418-544-5590
Email: s.budgetlabaie@royaume.com

Service budgétaire populaire de Saint-Félicien Inc.
1211 Notre-Dame Street
Saint-Félicien Quebec  G8K 1Z9
Telephone: 418-679-4646
Fax: 418-679-5902
Email: sbp.st-felicien@qc.aira.com

Service budgétaire populaire des Sources
312 Morin Boulevard
Asbestos Quebec  J1T 3B9
Telephone: 819-879-4173
Fax: 819-879-6949
Email: info@sbpdessources.com
Website: www.sbpdessources.com

Service d'aide aux consommateurs de Shawinigan
This is a non-profit organization that focuses primarily on matters relating to financial services, e-commerce, energy efficiency and solutions for low-income families.

500, Avenue Broadway, suite 102
Shawinigan Quebec  G9N 1M3
Telephone: 819-537-1414
Fax: 819-537-5259
Email: sac@cgocable.ca
Website: www.service-aide-consommateur.qc.ca

Solutions Budget Plus
Suite 202, 79 Wellington Street North
Sherbrooke Quebec  J1H 5A9
Telephone: 819-563-0535
Fax: 819-563-5337
Email: sbpop@globetrotter.net
Website: www.solutionsbudgetplus.com

Union des consommateurs
Union des consommateurs was created in 2002 by the merger of the Fédération des associations coopératives d'économie familiale and Action réseau consommateur. The mandate of Union des consommateurs is to protect consumers and advocate for their rights and interests. The group especially gives a strong public voice to consumers with low and moderate incomes.

6226 St-Hubert Street
Montréal Quebec  H2S 2M2
Telephone: 514-521-6820
Toll-free: 1-888-521-6820
Fax: 514-521-0736
Email: union@consommateur.qc.ca
Website: www.consommateur.qc.ca/union