About Us - Our Consumer Resources

The OCA offers information for consumers to help them make confident and well informed decisions in the marketplace. We offer resources on topics such as purchasing a cellphone or television, preventing identity theft, managing debt, and information regarding landlords and tenants. The following are a few examples of resources we offer for consumers:

Canadian Consumer Handbook

The Canadian Consumer Handbook is Canada's premier consumer advice publication. It offers advice on topics such as contracts, housing, identity theft, being an environmentally responsible consumer, and much more. It is a useful reference for consumers and provides assistance to consumer affairs professionals who offer information to their clients. The handbook also includes a directory of government and non-government contacts in a variety of areas. It was created and is updated by the Consumer Measures Committee, a partnership of federal/provincial/territorial consumer agencies. To access the Canadian Consumer Handbook, go to www.consumerhandbook.ca.


ConsumerInformation.ca is Canada's most extensive source of online consumer information. It provides Canadian consumers with a single-source window to information and contacts for many consumer-related enquiries. The initiative is founded on a strategic partnership among federal departments and agencies, provincial and territorial ministries and non-government organizations. For more information, visit www.ConsumerInformation.ca.

The Complaint Road Map

The Complaint Roadmap is a handy information tool which helps you complain more effectively and directs you to the right complaint handling body when dealing with businesses, service providers, and retailers.

Use the Complaint Roadmap’s step-by-step approach to help you present your product or service complaint to a business. If after dealing with the business your complaint hasn’t been resolved, consider using the Roadmap’s next steps to find an organization to help you. To access the Complaint Road Map, please visit www.ConsumerInformation.ca.