2015–16 Project Summaries: Option consommateurs
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Disputes between consumers and energy distributors: adaptable redress procedures?
Canadian consumers in dispute with their energy distributors (electricity or natural gas) will have access to different dispute resolution mechanisms, depending on the province in which they reside. What are the current Canadian organizations that receive and address consumer complaints about energy distributors? With this project, Option consommateurs will assess whether the energy related dispute resolution mechanisms allow effective enforcement of consumer rights.
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