2015–16 Project Summaries: Union des consommateurs

Union des consommateurs
6226, Saint-Hubert Street
Montreal QC
H2S 2M2
Tel.: 514-521-6820
Fax: 514-521-0736

Integrated purchases in apps and online games – consumer challenges

The purpose of this Union des consommateurs (UC) research is to examine how in-app purchases work in games and apps, regardless of whether they are designed for adults or children. UC will focus mainly on the latter, which raises additional issues (i.e. consent and the responsibility of account and credit card holders). In both cases, UC will attempt to identify the issues this business model raises and the solutions being considered.