2015–16 Project Summaries: Consumers Council of Canada

Consumers Council of Canada
Commercial Building
201-1920 Yonge Street
Toronto ON M4S 3E2
Tel.: (416) 483-2696

Strengthening the marketplace through a Consumer Protection Framework for consumer online reviews

This research will outline harms to consumers from misleading, fraudulent, inauthentic and inappropriate reviews, what consumers can do to protect themselves, what business and government can do to ensure consumers' rights are protected, as well as provide input into the ISO Technical Committee on Online Reputation, and more specifically their International Working Group on Consumer Online Reviews.