Performance Results - Contributions Program for Non-Profit Consumer and Voluntary Organizations

The Office of Consumer Affairs (OCA) is committed to providing quality service to all applicants and funding recipients in the official language of their choice.

Here are the performance results for 2016–2017:

  Service Standards - Our goal is to: Performance Target Results
1 Respond to general enquiries within 5 business days of receipt 90% of the time Not available
2 Acknowledge the receipt of a funding application the same day that a funding proposal is received via the OCA Online Application System 100% of the time 100%
3 Release payment within 45 calendar days of the recipient satisfying the requirements of the contribution agreement 95% of the time 100%
4 Confirm recipient's payments by email within 3 business days of approval 95% of the time 98%