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Choosing a travel agency or agent
When seeking travel services for your trip, make sure to find a licensed or established travel agency.
Here are some questions to ask before choosing a travel agent:
- Is the travel agent licensed in your province or territory?
- Has the agent completed a training program?
- Has he or she travelled widely?
- How many years has the agent or agency been in business?
- Does the agent or agency belong to a travel agents' association or related organization?
Licensed travel agents
In some Canadian jurisdictions, travel agents must be licensed or registered. Check with your provincial or territorial consumer affairs office.
Members of travel associations
Many travel agents or agencies belong to professional travel associations. Members may be required to meet certain requirements for training, staffing and financing.
Here are the names of a few of these associations:
- Canadian Institute of Travel Counsellors (CITC): This is Canada's national association for travel agents. It monitors professional standards and training and offers approved courses for travel agents. Certified Travel Counsellors are members who have passed CITC-administered exams and worked for three years as full-time agents.
- International Air Transport Association (IATA): Travel agencies displaying the IATA designation are authorized to sell tickets for IATA-member airlines.
- Air Transport Association of Canada (ATAC): Affiliated agencies are authorized to sell domestic airline tickets.
- Association of Canadian Travel Associations (ACTA): Members must follow a code of ethics and standards.
Dealing with travel agents or agencies affiliated with these groups does not guarantee that you won't have problems, but it can offer you an additional measure of security.
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