Complaint Management

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If the following document is not accessible to you, please contact us to obtain other appropriate formats.

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Consumer Complaints Management — A Guide for Canadian Business (PDF, 344 KB, 45 pages)
assist businesses and industry associations contemplating, or wanting to update, consumer complaint management initiatives

Market-driven Consumer Redress — Case Studies and Legal Issues (PDF, 663 KB, 64 pages)
provides examples for business and industries that are seeking to develop their own consumer redress mechanism

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