Build Your Buying Skills

Building your buying skills is an important step to becoming a well-informed and knowledgeable consumer. The information below provides helpful basic buying tips you can use and apply today.

"Build Your Buying Skills" was created by the Consumer Measures Committee (CMC), a joint federal/provincial/territorial committee. CMC provides a federal-provincial-territorial forum for national cooperation to improve the marketplace for Canadian consumers, through harmonization of laws, regulations and practices and through actions to raise public awareness. Another consumer information product developed by the CMC is the Canadian Consumer Handbook. The Office of Consumer Affairs at Industry Canada is the Secretariat for the CMC.

You can also contact Your Provincial or Territorial Consumer Affairs Office for further information on any of these and other consumer topics, as they may have information that is more specific to the area where you live.

 

Before You Buy

  • Stick to a spending plan to keep your finances in check. Ask yourself if this purchase fits into your budget.
  • Research products before you buy — especially big ticket items. Compare prices, service and warranties.
  • Read the fine print on a contract before you sign. Ask questions — it is your money.
  • Ask for references and check them before you hire a contractor. Your local Better Business Bureau can help.
  • Walk away, hang up, delete or shred an offer that sounds too good to be true.
  • Negotiate the price of an item with the seller. You may have better luck if you are polite and reasonable.
  • Check the return policy. Unless stated in their policy, stores do not have to provide a refund or exchange.
  • Avoid debt. Make sure a credit purchase is something you really need and that you can afford the payments. Debt can pile up quickly.

After You Buy

For more consumer information, tools and advice visit the Canadian Consumer Handbook or contact your provincial or territorial consumer affairs office

 

Office of 
Consumer Affairs
 
www.consumerinformation.ca 
613-946-2576

Quebec 
www.opc.gouv.qc.ca 
1-888-672-2556

New Brunswick 
www.gnb.ca 
506-453-2659

British Columbia 
www.consumerprotectionbc.ca 
1-888-564-9963

Saskatchewan 
www.justice.gov.sk.ca/cpb 
1-877-880-5550

Newfoundland 
& Labrador
 
www.gs.gov.nl.ca 
1-877-968-2600

Northwest Territories 
www.maca.gov.nt.ca 
867-873-7125

Ontario 
www.ontario.ca/
consumerservices
 
1-800-889-9768

Nova Scotia 
www.gov.ns.ca 
1-800-670-4357

Manitoba 
www.manitoba.ca 
1-800-782-0067

Prince Edward Island 
www.gov.pe.ca 
1-800-658-1799

Alberta 
www.servicealberta.ca 
1-877-427-4088

Yukon 
www.gov.yk.ca 
1-800-661-0408

Nunavut 
www.gov.nu.ca 
1-866-223-8139