Office of Consumer Affairs

Hot Topic: Consumer Debt

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Debt can be suffocating. Sometimes half the battle is knowing where to begin. Understand your credit scores and reports and learn how to reduce your debt.

An End to 30 Day Cancellation Policies

The CRTC has taken further steps to make it easier for you to change your telephone, wireless, Internet and television service provider.

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As of January 23, 2015, customers of these services are no longer required to give 30-days notice before cancelling their service. Your service provider must now cancel your Internet services as soon as it receives your notice of cancellation (unless you request a later cancellation date).

This applies to:

  • Home telephone and wireless services
  • Internet services
  • Television services

For more information, visit the website of the CRTC and read more about changing your service provider.

Useful Information to Help You In the Marketplace

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Common questions

Be aware. Read our Common Consumer Questions and learn how to protect yourself before you make a purchase.

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Information for Canadians

Find consumer information on a wide range of topics from authoritative, original sources by visiting

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Build your buying skills

Learn some helpful basic buying tips you can use and apply today to help you become a well-informed and knowledgeable consumer.

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