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State of Customer Relationship Management: The Canadian Report 2010
References

  1. Rigby, D., and Ledingham, D. "CRM Done Right". Harvard Business Review, 2004.
  2. CRM industry and academic research committee, 2010.
  3. Statistics Canada. Customized tabulation from the Survey on the Commercialisation of Innovation, 2007.
  4. Industry Canada. Economic modelling, 2010.
  5. Attaran, M. "Collaborative supply chain management". Business Process Management Journal, 2007.
  6. Statistics Canada. Customized tabulation from the Survey of Advanced Technology, 2007.
  7. Informetrica. Input-output forecast, 2009.
  8. Statistics Canada. Business Patterns Survey, 2008.
  9. Statistics Canada. Service bulletin — Advertising and Related Services, 2010 and United States Census Bureau, Annual Services Report, 2010.
  10. Industry Canada. Customized tabulation, 2010.
  11. Forum for International Trade Training. FITT Training, 2010.
  12. Contact Centre Canada. The Canadian Customer Contact Centre Landscape: An Industry in Transition, 2002.
  13. Statistics Canada. Customized tabulation from the Survey of Electronic Commerce and Technology, 2007.
  14. Weinberger, J. "Ensuring the Success of Insurance Companies." CRM Magazine, 2004.
  15. Aberdeen Group. CRM in SME, 2008.
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