State of Customer Relationship Management: The Canadian Report 2010
This analysis is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators (KPI), and best practices in CRM that improve domestic and international competitiveness across industries.
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Logistics and Supply Chain Management
Green Supply Chain Management
Logistics & Transportation Services — A Canadian Perspective (2009)
Canadian distribution service firms must continuously introduce new and innovative business processes to remain competitive. This research report identifies industry perspectives, issues and drivers for green supply chain management practices, and thus helps inform logistics and transportation executives of current and future industry needs.
Retail Chain & Consumer Product Goods — A Canadian Perspective (2009)
With increased consumer interest in environmental impacts, green supply chain management is becoming increasingly important for Canadian retail chains and consumer product goods business partners. This report provides unique insights to help Canadian retail and consumer products supply chain executives understand the current trends and to recognize the benefits of adopting GSCM practices in distribution activities.
Manufacturing — A Canadian Perspective (2009)
This report provides Canadian manufacturers with insights on the internal and external pressures involved in adopting green supply chain management (GSCM) practices, specific GSCM practices that manufacturers use, business benefits gained by Best–in–Class manufacturers, and the GSCM technologies and processes used to achieve them.
Design for Environment: Innovating to Compete (2009)
This report provides strategic information on using design for environment practices to help Canadian product design and development service providers and their supply chain partners introduce new and innovative product concepts, and compete both domestically and internationally.