Company profile - Canadian Company Capabilities

Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

eCall Center Services

Company name(s)

Legal Name
eCall Center Services
Operating Name
Emenac Call Center Services
Alternate Name
Emenac Call Center Services

Logo

Logo

Mailing address

1890 Louise Blvd
LONDON , Ontario
N6G 5H1

Location address

1890 Louise Blvd
LONDON, Ontario
N6G 5H1

Company Profile


Emenac Call Center Services offers complete customer contact center solutions worldwide. We provide inbound and outbound call center services to almost all kind of businesses to handle their overflow and after hours calls including technical customer support services over web and phone. Emenac Call Center Services happens to specialize in providing hassle-free business phone answering services, customer support services, live chat support, customer care support, social media management and research facilities. The 24/7 availability of our dedicated agents help take off the burden from the shoulders and make your business process easy and ongoing.
Full profile

Full profile

Jorden Paul
Title:
General Manager
Area of Responsibility:
Management Executive.
Telephone:
(888) 909-2207
Facsimile:
(226) 780-0211
Email:
inquiry@ecallcenterservices.com

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Country of Ownership:
Canada  
Year Established:
2007
Exporting:
No  
Primary Industry (NAICS):
561420 - Telephone Call Centres
Primary Business Activity:
Services  
Number of Employees:
500 
Service Name:
Customer Contact Center Services
Assisting multiple industries for over ten years, Ememac Call Center Services is the name that you can trust with your customer care services. We not only create customers, but build relationships. Our extensive lineup of high-tech equipment and experienced agents makes work much more productive and effective not only for us, but also for everybody else associated with us. Our flawless inbound and outbound calling services have played a major role in providing businesses with the right kind of marketing and customer support solutions when they need it the most.
Ranging from technical and customer support to email and social media management, ECCS specializes in providing its gratified customers with an array of extra-ordinary facilities and that is why we have tasted success in a very brief period of time. We do not hire agents, we hire conversationalists who are known for their extra-ordinary communication skills and are always there to help your gratified clients. Our motto is to help professionals, stakeholders and small teams grow and standout in their respective industry. The only reason for our success is that we believe in providing businesses of all kinds with the right kind of help and assistance. Our clients always come first.
Emenac Call Center Services is known for maintaining a 90% service level since its inception and that is why we have had the privilege to assist a large number of businesses in UK, Canada, Australia and America. We have finally reached the stage where we are able to easily take care of you and your gratified clients. Our multi-channel network of rotating calls and agents gives us that edge that any call center needs the most. Whether it's technical support, customer support or outbound call service, we excel in almost all the areas with complete effectiveness. ECCS takes great pride in providing high quality calling service anywhere, everywhere.


Service Name:
Call Center Services
Providing Extensive and Flexible Call Center Solutions is the motto of Emenac Call Center Services. We are proud to have produced a team of brand ambassadors, technical support officers and devoted agents who work tirelessly to make your clients happy. By outsourcing with us, stakeholders can save on office space, staffing, equipment, programming and other overhead costs. Emenac Call Center Services is technically adaptable for all types of businesses and industries and offers complete customer contact center solutions.

Service Name:
Non-Voice Customer Support Services
Emenac Call Center Services are designed to offer you complete range of customer contact solutions, so here you will be served with best web based customer support services. You can say all of non-voice services, with them you can entertain your customers on your web channels. Get email support plus marketing services, live chat and impromptu chat that can via social media channels too. Moreover we offer social media marketing and management services.
Best Features:
• Customized Email Marketing Campaigns
• Quick Email Reply as per your instructions
• Best technical support on web
• Live chat support for your online businesses
• Technical support plus order taking services via web


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ECCS Automatic Call Distributor & Identifiers
ECCS Interactive Voice Response/IVR
ECCS Multi-model Routing Systems
ECCS 3-Way Calling
Customized Reporting Systems and CRM integration
Real-Time Operational Dashboard
Computer Telephony Screen Pop
On Demand Agent Scale Ability
Call Routing To Defined Call Flow
Call Control And Forwarding System
Group Ringing And Tracking Systems

Total plant size:

Customer Support Services (Technical, Non-Technical, Product/User Guide)
Call Center as Services (Inbound, Outbound, Help Desk and Order Taking Services)
Phone Answering Services (After Hour, Peak and off peak call handling Services)
Email Marketing, Support and Reply Services
Social Media Marketing and Management Services
Third-Party Information Liability Disclaimer

Some of the information on this Web page has been provided by external sources. The Government of Canada is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Users wishing to rely upon this information should consult directly with the source of the information. Content provided by external sources is not subject to official languages, privacy and accessibility requirements.

Contacts

Contact information

Jorden Paul
Title:
General Manager
Area of Responsibility:
Management Executive.
Telephone:
(888) 909-2207
Facsimile:
(226) 780-0211
Email:
inquiry@ecallcenterservices.com
Description

Company description

Country of Ownership:
Canada  
Year Established:
2007
Exporting:
No  
Primary Industry (NAICS):
561420 - Telephone Call Centres
Primary Business Activity:
Services  
Number of Employees:
500 
Products, services and licensing

Product / Service / Licensing

Service Name:
Customer Contact Center Services
Assisting multiple industries for over ten years, Ememac Call Center Services is the name that you can trust with your customer care services. We not only create customers, but build relationships. Our extensive lineup of high-tech equipment and experienced agents makes work much more productive and effective not only for us, but also for everybody else associated with us. Our flawless inbound and outbound calling services have played a major role in providing businesses with the right kind of marketing and customer support solutions when they need it the most.
Ranging from technical and customer support to email and social media management, ECCS specializes in providing its gratified customers with an array of extra-ordinary facilities and that is why we have tasted success in a very brief period of time. We do not hire agents, we hire conversationalists who are known for their extra-ordinary communication skills and are always there to help your gratified clients. Our motto is to help professionals, stakeholders and small teams grow and standout in their respective industry. The only reason for our success is that we believe in providing businesses of all kinds with the right kind of help and assistance. Our clients always come first.
Emenac Call Center Services is known for maintaining a 90% service level since its inception and that is why we have had the privilege to assist a large number of businesses in UK, Canada, Australia and America. We have finally reached the stage where we are able to easily take care of you and your gratified clients. Our multi-channel network of rotating calls and agents gives us that edge that any call center needs the most. Whether it's technical support, customer support or outbound call service, we excel in almost all the areas with complete effectiveness. ECCS takes great pride in providing high quality calling service anywhere, everywhere.


Service Name:
Call Center Services
Providing Extensive and Flexible Call Center Solutions is the motto of Emenac Call Center Services. We are proud to have produced a team of brand ambassadors, technical support officers and devoted agents who work tirelessly to make your clients happy. By outsourcing with us, stakeholders can save on office space, staffing, equipment, programming and other overhead costs. Emenac Call Center Services is technically adaptable for all types of businesses and industries and offers complete customer contact center solutions.

Service Name:
Non-Voice Customer Support Services
Emenac Call Center Services are designed to offer you complete range of customer contact solutions, so here you will be served with best web based customer support services. You can say all of non-voice services, with them you can entertain your customers on your web channels. Get email support plus marketing services, live chat and impromptu chat that can via social media channels too. Moreover we offer social media marketing and management services.
Best Features:
• Customized Email Marketing Campaigns
• Quick Email Reply as per your instructions
• Best technical support on web
• Live chat support for your online businesses
• Technical support plus order taking services via web


Technology

Technology profile

ECCS Automatic Call Distributor & Identifiers
ECCS Interactive Voice Response/IVR
ECCS Multi-model Routing Systems
ECCS 3-Way Calling
Customized Reporting Systems and CRM integration
Real-Time Operational Dashboard
Computer Telephony Screen Pop
On Demand Agent Scale Ability
Call Routing To Defined Call Flow
Call Control And Forwarding System
Group Ringing And Tracking Systems
Sector

Sector information

Total plant size:

Customer Support Services (Technical, Non-Technical, Product/User Guide)
Call Center as Services (Inbound, Outbound, Help Desk and Order Taking Services)
Phone Answering Services (After Hour, Peak and off peak call handling Services)
Email Marketing, Support and Reply Services
Social Media Marketing and Management Services
Last Update Date 2016-07-11
Date Modified: