Online Help

Operating System and Browser Compatibility

Review the system and browser requirements to ensure your system is compatible.

Username and Password

To access the online statements, you need an account with username and password. To create a new account with username and password, retrieve forgotten usernames and/or passwords or to update Industry Canada registration information, please visit the Industry Canada Registration web page.

Access to Your Deposit Account and Credit Card Statements

In order to view your online statements, you must first contact CIPO's Finance Branch in writing to link your deposit accounts and credit cards to the authorized Industry Canada users in your firm. Please include the name of your firm, deposit account numbers, credit card numbers, and Industry Canada username.

Send your request by mail to the following address:

Canadian Intellectual Property Office
Finance Branch
Place du Portage I
50 Victoria Street, Room C-114
Gatineau, Quebec K1A 0C9

Alternatively, you can send your request by fax at the following numbers:

819-953-CIPO (2476)
819-953-OPIC (6742)

Or by email at the following address:

How to get Help with Technical Problems

For username, password or server error messages, please contact the Industry Canada Web Services Centre at 1-800-328-6189 (Canada) or 613-954-5031.
Business hours are from 8:30 a.m. to 5:00 p.m. (ET); email: info@ic.gc.ca

For questions related to CIPO's online statements, please contact CIPO's Finance Branch at 819-994-2269, or by email at cipo.finance.opic@ic.gc.ca.

To report a technical problem, please fill out the Technical Problem Report form.

Main Steps

  1. Login
  2. View your online deposit account and credit card statements.
  3. Logout
Login

Select the Online Statements link on the left sidebar menu.

Login

Enter your Industry Canada Username and Password and select the Login button.

Please note that the username and password are case sensitive. This will forward the user to the Online Statements home page.

Left Side Menu Bar

The left sidebar menu displays links that will enable users to navigate to the following pages:
  • Summary: Allows users to view and download their deposit account and credit card statements.
  • Online Help: Provides users with this online guide.
  • Problem Report: Allows users to report technical problems.
  • Logout: Enables users to log out of the application.

View Your Online Deposit Account and Credit Card Statements

Summary

A list of deposit accounts and credit cards linked to your username will be displayed, along with the balance and status of each deposit account.

  1. Click on the deposit account or credit card number for which you want to display the statement. The statement for the current month will be displayed.
  2. Select a different month from the drop-down menu to the right of Statement Period to display a statement from an earlier month, and click on the Display button. Please note that only the statements from the previous twelve months, plus the current month, are available.
  3. Select the downloadable format from the drop-down menu, and click on the Download button to save the statement to your computer. Two formats are available:
    1. PDF - Portable Document Format (from Adobe)
    2. CSV - Spreadsheet (comma-separated values, in order to import it in a spreadsheet like Excel)

Error message related to the online statements:

  • No activities in this time period. / Aucune activitĂ© au cours de cette pĂ©riode.

There were no transactions for the selected statement period.

Logout

Select Logout from the left navigation menu to end your session at any time. Please note: If not logged out properly, the session will remain active for 30 minutes and you will not be able to log into the system until the 30 minutes have expired.