Fairness at the Pumps Act: Helping you get what you pay for

Transcript—Fairness at the Pumps Act

(Music up)

Text on screen:
Fairness at the Pumps Act—Helping You Get What You Pay For

(Industry Canada signature and Canada wordmark. Background images of gas pumps and a female consumer having bulk food items weighed at a grocery store checkout.)

(Music fades out)

Host on camera (blue background with wavy lines):
Hi, I'm Kevin.
I work at Industry Canada.

I'm here to tell you about a new law to help you get what you pay for.

It's known as the Fairness at the Pumps Act.

(While the host is speaking, there is footage of a car's gas cap being unscrewed and a gas pump nozzle being inserted into its fuel filler neck, followed by bananas being weighed at a grocery store checkout and then rows of electricity meters arranged on shelves.)

The new law isn't just about gas for your vehicle; it's about all measured goods you pay for, like produce at the grocery store and electricity and natural gas.

(While the host is speaking, there is footage of a woman inspecting a scale in a grocery store, followed by a close-up of the scale's digital display and then the inspector recording data on a form.)

The new law requires businesses to have their measuring devices inspected at regular intervals.

These inspections will be conducted by service providers authorized by Measurement Canada.

(While the host is speaking, there is a close-up of an inspection sticker being placed over an older one on a measuring device, followed by a full-screen image of a new sticker.)

Now, many businesses already do this—you may have already noticed these stickers—but the law now makes it mandatory in several sectors, such as retail food and retail petroleum.

Host on camera:
As of August 1, 2014, businesses in all sectors who short sell consumers, either on purpose or through carelessness, can face stiff penalties and court-imposed fines of up to $50,000 for repeat offences.

Here's what to do if you suspect you have received inaccurate measurement.

When you fill up at a gas station, for example, and you suspect an error, you should always try to resolve the problem with the seller right away. If that doesn't work, take note of details such as name and address of the station, which pump you used, type and grade of gasoline purchased, and how you tried to resolve the matter. Keep your receipt and then go online and file a complaint with Measurement Canada at mc.gc.ca. Measurement Canada will review your complaint, investigate and report back.

Text on screen:

  1. Try to resolve with seller
  2. Take note of details:
    • station name and location
    • pump number
    • type and grade of gasoline
    • seller's response
  3. Keep your receipt
  4. File a complaint www.mc.gc.ca

Host on camera:
Fairness at the Pumps: just another way we're putting consumers first.

(Music up)

(Industry Canada signature and Canada wordmark)

(Music fades out. Fade to black.)

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