Audio Quality Enhancements for Remote Interpretation Services

From: Innovation, Science and Economic Development Canada

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This challenge is seeking innovative solutions to provide superior sound quality for remote interpretation (RI) as current devices do not provide sufficient voice frequency (VF) range for interpretation and can cause workplace injuries and interruptions of service.

Sponsoring Department: Public Service and Procurement Canada (PSPC)

Funding Mechanism: Contract

Opening date: October 18, 2018
Closing date: December 20, 2018, 14:00 Eastern Standard Time

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Challenge

Summary

This challenge is seeking innovative solutions to provide superior sound quality for remote interpretation (RI) as current devices do not provide sufficient voice frequency (VF) range for interpretation and can cause workplace injuries and interruptions of service. The Bureau is seeking a solution that meets ISO standards.

Problem Statement

The Translation Bureau has experienced a sharp increase in over the phone interpretation assignments. These teleconferences with simultaneous interpretation are regularly conducted for conferences and working group meetings.

The sound quality coming from various devices such as conference phones and cellphones does not meet the ISO standards required for quality simultaneous interpretation and creates other challenges with respect to occupational health and safety for interpreters who deliver the service.

An example of an occupational health and safety issue: to hear the incoming sound from a teleconference, an interpreter needs to increase the volume to a higher setting as the quality of the audio signal coming in is not good enough to provide accurate interpretation. By doing so, there are greater chances of audio spikes that induce injuries. The Bureau has recorded several safety incidents within the last 2 years as a result, and in some cases, interpreters required immediate medical attention.

Historically, regular landlines provide a frequency spectrum of 4 kHz. The ISO standard has identified that a spectrum of 15 kHz is required to allow enough bandwidth in order to get a richer sound. We are looking for solutions involving some sort of live sound processing filtering technology. Enabling videoconferencing would also allow the interpreters to have a visual contact with the clients that will facilitate their work (lip reading, sign language, facial expressions).

Desired outcomes and Considerations

Essential Outcomes

The proposed solutions must:

  • Ensure interpreters have a visual of the person who is speaking when applicable;
  • Consistently reproduce 15 kHz; and,
  • Be easy for remote clients to implement on their side without significant disruption and cost.

Additional Outcome:

  • The technical solution should comply with ISO standards for interpretation (the most critical one being ISO 20109).

Background and Context

At this time, remote participants are joining the main event using conference phones, hands-free devices and landlines. These devices are not ISO compliant and regularly lead to service interruption since the poor sound quality does not allow the interpreters to properly hear what is being said. Interpreters need better sound quality than passive listeners as their own voice covers part of the speaker's voice.

The Translation Bureau would like to attain the ISO Standards (20108 and 20109). Those standards have both the audio and the video components. The audio is essential and the video is important as well when and as applicable.

Currently, the Translation Bureau has very little control over the types of equipment or their use with respect to remote clients and this is part of the problem. To solve the problem of sound issues for interpreters, the Translation Bureau has to be able to control the sound input coming from remote sites. To do so, the Translation Bureau must have a technological solution that will be easy for remote clients to implement on their side without significant disruption and increased costs for equipment.

Current Situation

Current situation illustration

Desired Solution

Desired Solution illustration

Maximum value and travel

Maximum contract value:

Multiple contracts could result from this Challenge.

The maximum funding available for any Phase 1 Contract resulting from this Challenge is $50,000.00 CAD (plus tax) including shipping, travel and living expenses, as applicable, for up to 6 months.

The maximum funding available for any Phase 2 Contract resulting from this Challenge is $400,000.00 CAD (plus tax) including shipping, travel and living expenses, as applicable, for up to 2 years. Only eligible businesses that have completed Phase 1 could be considered for Phase 2.

This disclosure is made in good faith and does not commit Canada to contract for the total approximate funding.

Travel:

For Phase 1 it is anticipated that three meetings will require the successful bidder(s) to travel to the locations identified below:

  • Kick-off meeting
    Gatineau, QC
  • Mid-project meeting
    Gatineau, QC
  • Final Review Meeting
    Gatineau, QC

Eligibility

Solution proposals can only be submitted by a small business that meets all of the following criteria:

  • for profit
  • incorporated in Canada (federally or provincially)
  • 499 or fewer full-time equivalent (FTE) employeesFootnote *
  • research and development activities that take place in Canada
  • 50% or more of its annual wages, salaries and fees are currently paid to employees and contractors who spend the majority of their time working in CanadaFootnote *
  • 50% or more of its FTE employees have Canada as their ordinary place of workFootnote *
  • 50% or more of its senior executives (Vice President and above) have Canada as their principal residenceFootnote *

Application guide

Application guide

Evaluation Criteria

The official source of the Evaluation Criteria for this challenge is the Government Electronic Tendering System (Buy and Sell) (https://buyandsell.gc.ca/procurement-data/tender-notice/PW-18-00846769)

In the event of a discrepancy between the information below and the information published on Buy and Sell, Buy and Sell will take precedence.

Part 1: Mandatory and Minimum Pass Mark Criteria

Proposals must meet all mandatory criteria (Questions 1a and 2) and achieve the minimum pass mark for Question 3 in order to be deemed responsive and proceed to Part 2.

Mandatory and Minimum Pass Mark Criteria (Applicant/Bidder's proposal must address)
Question Evaluation Schema

1 a. Scope

Describe your proposed solution and how it responds to the challenge. Include in your description the scientific and technological basis upon which your solution is proposed and clearly identify how your solution meets all of the EssentialOutcomes (if identified) in the Desired Outcomes and Considerations section in the Challenge Notice.

Mandatory - Pass/Fail

Pass
The Applicant/Bidder's proposed solution is clearly articulated, within the scope for the challenge and addresses all Essential Outcomes (if identified) in the Challenge Notice.

Fail
There is little or no evidence that the proposed solution is likely to meet the challenge.
OR
The proposed solution is articulated as out of scope for the challenge.
OR
The proposed solution does not address all Essential Outcomes listed in the challenge.
OR
The proposed solution is poorly described and does not permit concrete analysis.

2.  Current Technology Readiness Level (TRL)

  1. Indicate the current TRL of your proposed solution. (Drop Down Menu of the Application/Bid Submission Form)
  2. Describe the research and development activities that have taken place to bring the proposed solution to the stated TRL.

Mandatory - Pass/Fail

Pass: The Applicant/Bidder has demonstrated that the proposed solution is currently between TRLs 1 and 4 (inclusive), and provided justification by explaining the research and development (R&D) that has taken place to bring the solution to the stated TRL.

Fail: The Applicant/Bidder has not provided sufficient evidence to demonstrate that the current TRL is between 1 to 4 (inclusive) including:

  1. There is insufficient/no evidence provided for TRL judgment.
  2. The solution involves the development of basic or fundamental research.
  3. The solution is at TRL 5 or higher.
  4. Insufficient/unclear/no justification explaining the R&D that took place to bring the solution to the stated TRL.
  5. The explanation simply paraphrases the description of a given TRL level.

3. Innovation

Describe the novelty of your solution and how it advances the state-of-the-art over existing technologies, including competing solutions.

Point Rated with Minimum Pass Mark

The minimum pass mark for this criteria is 4 points.

0 points/Fail: The Applicant/Bidder has not demonstrated that the proposed solution advances the state-of-the-art over existing technologies, including available competing solutions; OR

The stated advancements are described in general terms but are not substantiated with specific, measurable evidence.

4 points:

  • The Applicant/Bidder has demonstrated that the proposed solution offers one or two minor improvements to existing technologies, including available competing solutions, that have potential to create competitive advantages in existing market niches.

6 points:

  • The Applicant/Bidder has demonstrated that the proposed solution offers three or more minor improvements to existing technologies, including available competing solutions, that together are likely to create competitive advantages in existing market niches; OR
  • The Applicant/Bidder has demonstrated that the proposed solution offers one significant improvement to existing technologies that is likely to create competitive advantages in existing market niches

8 points:

  • The Applicant/Bidder has demonstrated that the proposed solution offers two or more significant improvements to existing technologies, including available competing solutions that are likely to create competitive advantages in existing market niches and could define new market spaces; OR
  • The Applicant/Bidder has demonstrated that the proposed solution can be considered a new benchmark of state of the art that is clearly ahead of competitors and that is likely to define new market spaces

Part 2: Point-Rated Criteria

Proposals that do not achieve the overall minimum score of at least 55 points out of a possible 110 points (50%) will be declared non-responsive and given no further consideration.

The overall minimum score is determined by adding the Applicant/Bidder's scores from the following questions together (1b, 3, 4-13).

Point-Rated Criteria (Applicant/Bidder's proposal to address)
Question Evaluation Schema

1b. Scope

Describe how your proposed solution addresses the Additional Outcomes (if identified) in the Desired Outcomes and Considerations section in the Challenge Notice.  

If no Additional Outcomes are identified in the Challenge Notice, Bidders/Applicants will receive 10 points

  • Insufficient or no information provided to demonstrate that the solution will address any of the Additional Outcomes. 0 points
  • Information provided clearly demonstrates that the solution will address some (<50%) of the Additional Outcomes. 5 points
  • Information provided clearly demonstrates that the solution will address most (50% or more) of the Additional Outcomes. 8 points
  • Information provided clearly demonstrates that the solution will address all (100%) of the Additional Outcomes. 10 points

4. Phase 1 Science and Technology Risks

Identify potential scientific and/or technological risks to the successful development of the proof of concept and how they will be mitigated in Phase 1?

  • Insufficient or no information provided to demonstrate that the Applicant/Bidder has considered potential risks and mitigation strategies and/or information provided contains significant gaps. 0 points
  • Information provided demonstrates that the Applicant/Bidder has considered some potential risks and associated mitigation strategies but there are minor gaps in risks and/or associated mitigation strategies. 5 points
  • Information provided clearly demonstrates that the Applicant/Bidder has sufficiently considered the risks and defined associated mitigation strategies. 10 points

5. Benefits to Canada

Describe the benefits that could result from the successful development of your solution. Applicants/Bidders should consider the potential benefits using the following three categories:

  1. Innovation Benefits: Expected contribution towards the enhancement or development of new industrial or technological innovations. Assessment factors could include: potential spillover benefits, creation of intellectual property, impact on productivity of the new technology, etc.
  2. Economic Benefits: Forecasted impact on the growth of Canadian firms, clusters and supply chains, as well as its expected benefits for Canada's workforce. Assessment factors could include: number of jobs created, number of high-paying jobs, project-related revenue growth, etc.
  3. Public Benefits: Expected contribution to the broader public, including inclusive business and hiring practices (e.g., gender balance), investment in skills and training and environmental best practices. Assessment would consider the degree to which the Applicant/Bidder demonstrates that the solution is expected to generate social, environmental, health, security or other benefits to Canada. Assessment factors could include: solution-related environmental benefits, investment in local communities and solution-related impact on Indigenous communities.
  1. Innovation Benefits
    • Benefit not identified or insufficient claim of benefit. 0 points
    • Benefit has marginal increment or limited justification. 1.5 points
    • Benefit is significant and well justified. 3 points
  2. Economic Benefits
    • Benefit not identified or insufficient claim of benefit. 0 points
    • Benefit has marginal increment or limited justification. 1.5 points
    • Benefit is significant and well justified. 3 points
  3. Public Benefits.
    • Benefit not identified or insufficient claim of benefit. 0 points
    • Benefit has marginal increment or limited justification. 1.5 points
    • Benefit is significant and well justified. 3 points

6. Phase 1 Project Plan

Demonstrate a feasible Phase 1 project plan by completing the table.

Include:

  • Project milestones;
  • project activities under each milestone;
  • time required to complete each milestone (e.g., days, weeks and/or months);
    • (Indicate if any milestones and activities will be completed concurrently)
  • total time required to complete the project; and
  • key success criteria.

Note: Phase 1 cannot exceed 6 months and TRL 4.

  1. Insufficient or no information provided to demonstrate a feasible project plan for Phase 1 and/or the project plan exceeds the maximum duration indicated in the Challenge Notice. 0 points
  2. Project plan for Phase 1 is conceivably feasible but not clearly demonstrated and/or includes gaps. 5 points
  3. Information provided clearly demonstrates a feasible project plan for Phase 1. 10 points

7. Phase 1 Project Risks

Identify potential project risks (eg. Human resources, financial, project management, etc) to the successful development of the proof of concept and how they will be mitigated?

  1. Insufficient or no information provided to demonstrate that the Applicant/Bidder has considered potential risks and mitigation strategies and/or information provided contains significant gaps. 0 points
  2. Information provided demonstrates that the Applicant/Bidder has considered some potential risks and associated mitigation strategies but there are minor gaps in risks and/or associated mitigation strategies. 5 points
  3. Information provided clearly demonstrates that the Applicant/Bidder has sufficiently considered the risks and defined associated mitigation strategies. 10 points

8. Phase 1 Implementation Team

Demonstrate how your project implementation team has the required management and technological skill sets and experience to deliver the project plan for Phase 1 by completing the table. A member of the implementation team can have more than one role.

Include the labour rates and level of effort for each member. A day is defined as 7.5 hours of work, exclusive of meal breaks. The labour rates and level of effort will be reviewed as part of the evaluation for Question 10.

  1. Insufficient or no information provided to demonstrate that the project team has the required management and technological skill sets and experience to deliver the Phase 1 project plan. 0 points
  2. Information is provided but there are minor gaps in required management and/or technological skill sets and/or experience to deliver the Phase 1 project plan. 5 points
  3. Information provided clearly demonstrates that the project team has the required management and technological skill sets and experience to deliver the Phase 1 project plan. 10 points

9. Inclusivity

If your business were to receive funding from Innovative Solutions Canada, describe what actions (e.g., recruitment strategy, internships, co-op placements, etc.) might be taken in Phase 1 to support the participation of under-represented groups (e.g., women, youth, persons with disabilities, Indigenous people, visible minorities) in the research and development of the proposed solution.

  • No description and/or concrete examples of actions provided that would be taken to encourage greater participation of under-represented groups. 0 points
  • A description and concrete examples of actions to encourage greater participation of under-represented groups provided. 3 points

10. Phase 1 Financial Proposal

Demonstrate a realistic financial proposal for the Phase 1 project plan by completing the table.

  • Insufficient information provided and/or information provided significantly lack credibility.  Does not demonstrate a realistic financial proposal for the Phase 1 project plan. 0 points
  • Information is provided but some costs appear to be either over or under estimated for the Phase 1 project plan. 5 points
  • Information provided contains credible elements to clearly demonstrate a realistic financial proposal for the Phase 1 project plan. 10 points

11. Phase 1 Financial Controls, Tracking and Oversight

Describe the financial controls, tracking and oversight that will be used to manage the public funds throughout Phase 1.

  1. Insufficient or no information provided to demonstrate the Applicant/Bidder's ability to manage public funds in Phase 1. 0 points
  2. Information provided is vague and/or contains gaps. The Applicant/Bidder has some controls, tracking and/or oversight in place to manage the public funds in Phase 1. 5 points
  3. Information provided clearly demonstrates that the Applicant/Bidder has strong financial controls, tracking and oversight to manage public funds in Phase 1. 10 points

12. Phase 2 Strategy

Describe a realistic strategy for the prototype development if selected to participate in Phase 2.

Responses should include:

  • anticipated barriers
  • key tasks
  • estimated cost
  • Insufficient or no information provided to demonstrate that the Applicant/Bidder has contemplated a realistic strategy for the Phase 2 prototype development. 0 points
  • Information provided demonstrates a conceivably realistic strategy for Phase 2 prototype development, however there are gaps and/or the strategy is vague. 5 points
  • Information provided demonstrates that the Applicant/Bidder has a clear and realistic strategy. 10 points

13. Commercialization Approach

Describe your overall commercialization approach for the proposed solution.

Responses should include:

  • Target markets (excluding Government of Canada)
  • Non-ISC funding sources
  • Transition to a commercially-ready product or service
  • Any other indicators of commercial potential and commercial feasibility
  1. Insufficient or no information provided to demonstrate that the proposed solution has commercial potential. 0 points
  2. Some information provided to demonstrate that the proposed solution has commercial potential, however there are gaps in the commercialization approach. 5 points
  3. A realistic commercialization approach is provided that demonstrates that the proposed solution has commercial potential. 10 points

Questions and answers

Please refer to the tender notice for this challenge on Buy and Sell.

Please visit Buy and Sell for all Questions and Answers related to the Call for Proposals.

If you have a question about a challenge, please send it to ISED-ISDE@canada.ca.

You can also consult the Frequently asked questions about the Innovative Solutions Canada Program.

A glossary is also available.

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