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Service Standards for Applicants

From: Innovation, Science and Economic Development Canada

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Inquiries

Service standard

We will respond to inquiries by telephone or email within 2 business days.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2018-19, 100% of inquiries were responded within 2 business days.


Acknowledgement

Service standard

We will acknowledge receipt of an application form within 2 business days.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2018-19, 100% of acknowledgement receipts of application were sent within 2 business days.


Decision

Service standard

We will issue official written notification of the funding decision within 75 business days of receiving a fully complete application package.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2018-19, 100% of the written notifications of funding decisions were issued within 75 business days of receiving a fully complete application package.


Payment

Service standard

We will issue payments within 30 business days of receipt of a duly completed and documented claim. This is applicable only if an agreement is signed.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2018-19, 100% of payments were issued within 30 business days of receipt of a duly completed and documented claim.


Service feedback

If you feel that we have not met the service standards described in this document, please let us know by contacting us at the following address:

Innovation, Science and Economic Development Canada
Women Entrepreneurship Strategy
235 Queen Street
Ottawa, Ontario K1A 0H5


Telephone (toll-free in Canada): 1-800-328-6189

Telephone (Ottawa): 1-613-954-5034

Email: ic.wes-sfe.ic@canada.ca


Hours of operation: Monday to Friday from 8:30 a.m. to 5:00 p.m. (Eastern Time)

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