Office of Consumer Affairs
The Office of Consumer Affairs (OCA) promotes the interests and protection of Canadian consumers. Well-informed and confident consumers help stimulate competition and innovation in the Canadian marketplace.
Information for consumers
- Buying and leasing big-ticket items
Learn more about buying, renting and leasing homes, vehicles and travel services.
- The connected consumer
Stay secure while shopping online and using connected devices.
- The modern marketplace
Keep up-to-date on shopping and sales practices.
- Business practices and consumer concerns
Discover useful information about refunds, misleading advertising, unfair business practices and more.
- Money, debt and giving
Information for consumers about money, debt, and giving.
- Be a green consumer
How to make safe and eco-friendly choices in the marketplace.
- Product safety, recalls and labelling
Learn more about product safety, recalls, and labelling.
- Identity theft, spam and fraud
Information on how to recognize and protect yourself from identity theft, spam, and electronic threats.
Complaints and legislation
- The Complaint Roadmap
Learn more about the complaint processes for different consumer issues.
- Federal, provincial and territorial consumer affairs offices
Not finding the answers you need to resolve a consumer issue? Consult your provincial or territorial consumer affairs office for help.
- Federal consumer protection legislation in Canada
Federal agencies and departments are responsible for enforcing legislation related to various issues, such as consumer product safety, misleading advertising, privacy complaints and more.
- Subscribe to Consumer Edge
- News for consumers
- Consumer Policy Research Database
- Information for consumer interest groups
Contact us about a consumer affairs question or concern.
For all media enquiries, please call 343-291-1777.
When participating in the marketplace, remember to be a COVID-safe consumer. Help break the cycle of infection by downloading the COVID-19 Alert application and protecting yourself from COVID-19: Frauds and scams.
Learn more about the Office of Consumer Affairs, our mandate, strategic directions, and who we work with.
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