Service and Website Interruptions

Service interruption – Canadian Industrial Design Database – (2018-11-02 to 2018-11-18)

The Canadian Industrial Design Database is undergoing changes and, as a result, will not be updated between November 2 and 18, 2018.

Changes include revisions to terminology and the classification standard.

For more information, please call our Client Service Centre at 1-866-997-1936.

We apologize for any inconvenience.

Service interruption – Canadian Industrial Design Database – (2018-11-17 to 2018-11-22)

The Canadian Industrial Design Database is undergoing changes and, as a result, will not be accessible between November 17 and 22, 2018.

For more information, please call our Client Service Centre at 1-866-997-1936.

We apologize for any inconvenience.

Canada Post service disruption

Canada Post is currently experiencing a service disruption. Mail delivery is impacted in specific locations across Canada.

In view of the postal disruption, we recommend you consider alternative service delivery methods available for you to get correspondence to us:

In person

Correspondence may be delivered by hand or by courier to:

  1. Canadian Intellectual Property Office
    Place du Portage I
    50 Victoria Street, Room C114
    Gatineau, QC K1A 0C9
  2. Or at one of Innovation, Science and Economic Development Canada's five designated establishments in Ottawa, Montreal, Toronto, Edmonton and Vancouver.

Online

Correspondence may be sent electronically via CIPO's website. Please see section 2.2 of the Correspondence Procedures for more information.

Fax

Correspondence may be sent by fax to the following numbers: 819-953-2476 or 819-953-6742.

You can find additional details on submitting correspondence to us at Correspondence Procedures.

For more information, please contact the Client Service Centre.

Business closure

The Canadian Intellectual Property Office (CIPO) is closed for business on statutory holidays. Under extraordinary circumstances when the office is closed and alternate correspondence procedures are unavailable, CIPO will be considered closed for business and all time limits will be extended until the next day that it is open for business. A list of business closure dates is available online.

Network maintenance

Network maintenance is scheduled every Saturday from 6:00 p.m. until 9:00 a.m. (ET) Sunday. During this period there may be disruptions to the CIPO Web site.

Online Forms maintenance

Online forms maintenance is scheduled every Sunday from 2:00 a.m. until 6:00 a.m. (ET). During this period, there may be disruptions to the online forms service.

Network maintenance (Patents)

Network maintenance is scheduled every Saturday from 6:00 p.m. until 4:00 p.m. (ET) Sunday. During this period there may be disruptions to the image database or to the database.

Database maintenance

Database maintenance is scheduled every Saturday from 5:00 p.m. until 7:00 p.m. (ET). During this period images may not be available.

Service interruption – all e-commerce applications

Due to maintenance activities, all e-commerce applications are unavailable from Sunday 6:00 p.m. until Monday 04:00 a.m. (EST) Monday.

We apologize for any inconvenience.


We apologize for any inconvenience caused by these interruptions.

For more information, please contact the CIPO Client Service Centre at: 1-866-997-1936. For date-sensitive material, please review the Correspondence Procedures.

A complete list of the service interruptions to the CIPO site is available upon request.

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