The Canadian Intellectual Property Office Patent Branch is ISO 9001:2015 certified!
CIPO has successfully implemented a Quality Management System (QMS) that complies with the requirements of the International Organization for Standardization (ISO) 9001:2015. By achieving this certification, CIPO's Patent Branch has demonstrated to an independent third party that we have an operational and effective QMS that meets the requirements of an international standard. The ISO 9001:2015 defines standard criteria for a QMS based on the principles of consistency in meeting customer requirements and continuous enhancement of quality.
This certification positions Canada as a global player by placing us amongst other certified intellectual property offices, such as the United States Patent and Trademark Office (USPTO), the European Patent Office (EPO), and Australia Patent Office. Attaining an internationally recognized standard, as other IP offices have done, sends an important message to the domestic and international marketplaces of our commitment to the quality of the Canadian patent system.
Furthermore, the implementation of a QMS that conforms to ISO requirements represents a key milestone in CIPO's achievements supporting the Innovation and Skills Plan. In particular, it supports the development of a new IP strategy for Canada by helping to ensure that our IP regime is modern and robust and supports commercializing Canadian innovations in the 21st century. Adherence to ISO standards facilitates CIPO's strategic goal to advance innovation through enhanced quality and improved timeliness.
Patent Quality Objectives
Our Quality Management System is built on a culture of excellence.
It aims to achieve 3 key objectives:
Patent Quality Policy
The Patent Branch is committed to ensuring a consistent client experience that delivers quality patent products and services in an efficient and timely manner, creating certainty in the marketplace and stimulating innovation.
The Quality Management System ensures:
- That our quality objectives are met;
- That national products and services adhere to the requirements of the Patent Act and Rules;
- That international products and services adhere to the Patent Cooperation Treaty and Regulations;
- A better understanding of clients' needs and expectations; and
- Continual improvement of our processes to meet expectations on quality, cost and timeliness.
Responsible management of the quality management system assures oversight, strategic direction and stewardship fostering a culture of excellence, inclusiveness, employee engagement and development.
Patent Examination Quality Standards
As part of the Quality Management System implementation initiative, standards are defined for both international and national examination of patent applications. Based on the needs and expectations of internal and external stakeholders as well as the patent regulations, these standards define quality and provide a level of performance that all employees are encouraged to achieve.
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