Service standards for lenders

Loan registration

Service standard

We will confirm registration of loans within 2 business days upon receipt of complete and accurate Loan Registration Forms from the financial institution.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2016-17, 99% of loans were registered within 2 days.


Claims for loss

Service standard

Results of the review will be communicated within 20 business days upon receipt from the financial institution of all of the required documentation to process the Claim for Loss.

Performance target

The target for achieving this standard is set at 90%.

Performance information

In 2016-17, 65% of claim for losses were processed within 20 days.


Service feedback

If you feel that we have not met the service standards described in this document, please let us know by contacting us at the following address:

Innovation, Science and Economic Development Canada
Canada Small Business Financing Program
235 Queen Street
Ottawa, Ontario  K1A 0H5

Telephone: 1-866-959-1699
Fax: 1-343-291-1837
Email: IC.csbfp-pfpec.IC@canada.ca

Hours of operation: Monday to Friday from 8:30 a.m. to 4:30 p.m. (Eastern Time)

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