Consumer Complaints Management—A Guide for Canadian Business

Office of Consumer Affairs

Consumer Complaints Management—A Guide for Canadian Business

The objective of the Guide is to assist businesses and industry associations contemplating CCM initiatives, and those that have initiatives in place but wish to consider ways of improving them. It is recognized that readers may already be familiar with various aspects of CCMs, and that some parts of the Guide may be more relevant to some audiences than others.

Date: 2002
Format: PDF
Catalogue number: RG23-97/2002
ISBN: 0-662-66484-1

Available online only.

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