Consumer Complaints Management—A Guide for Canadian Business
Office of Consumer Affairs
The objective of the Guide is to assist businesses and industry associations contemplating CCM initiatives, and those that have initiatives in place but wish to consider ways of improving them. It is recognized that readers may already be familiar with various aspects of CCMs, and that some parts of the Guide may be more relevant to some audiences than others.
Catalogue number: RG23-97/2002
Available online only.
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