State of Customer Relationship Management: The Canadian Report 2010

Industry Sector

Service Industries and Consumer Products Branch

State of Customer Relationship Management: The Canadian Report 2010

This unique analysis is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators (KPI), and best practices in Customer relationship management (CRM) that improve domestic and international competitiveness across industries.

Date: 2010
Format: HTML, PDF
Catalogue number: Iu44-82/2010
ISBN: 978-1-100-52362-0

Available online only.

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