State of Customer Relationship Management: The Canadian Report 2010
Service Industries and Consumer Products Branch
This unique analysis is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators (KPI), and best practices in Customer relationship management (CRM) that improve domestic and international competitiveness across industries.
Format: HTML, PDF
Catalogue number: Iu44-82/2010
Available online only.
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