Good move, good advice

Good move, good advice

Moving can be challenging. On average, Canadians move once every eight years. Whether there's a family, professional or other personal reason for a re-location, moving is never easy, so it's a good idea to take steps to ease the stress and protect your property.

When planning your move, take some time to select a certified, reputable professional moving company that offers support through every stage of your move.

When possible, hire a mover who is certified by the Canadian Association of Movers (CAM), and check with your local Better Business Bureau (BBB) to see if there have been any complaints filed. CAM maintains a directory of moving companies that have met their "best move" certification standards.

The Consumer Checklist for Moving is a detailed tool that supports consumer decision-making. This website also provides other checklists and tips to help guide you in your decision making. Together, let's make it your best move ever.

Some good advice

  • Get estimates from at least three movers.
  • Check references and contact your local Better Business Bureau (BBB).
  • Visit the website for your provincial government's consumer protection agency.
  • Visit the website for the Canadian Association of Movers (CAM).
  • Get the costs, terms and conditions of your move in writing.
  • Make sure you have adequate replacement value protection for your goods.
  • Follow the advice provided in the Checklist for Moving.

What a good move looks like

In a good move all of the bases are covered. From the minute your possessions leave your home until they arrive at their destination, all of the necessary moving expertise, along with insurance and worker protection is in place. You'll have peace of mind and you'll know that you got value for money and quality customer service. No surprises, no extra fees, no losses, no scratches and dents, and no missed deadlines.

Wrapping up your move

Now the fun begins. Ahead of you are days of unpacking boxes, hanging curtains, making beds, connecting telephone and cable services, and putting your furniture in the right places. Before you know it, it will feel like home.

But there are still some final details to attend to:

  • When the unloading has been completed, do a walk-through of your new place, checking all hallways and pathways into your premises, as well as the moving vehicle, to ensure that you have everything. Verify with the mover that you have both gone through the inventory to confirm that the move is complete.
  • If there are lost items or unresolved issues with the mover, send a letter or email and ask for a resolution. Any damage or other insurance claim should be filed right away, as there are often very strict timelines associated with making a claim. Take pictures of anything that you think is damaged or broken.
  • Don't forget to give your mover some feedback. Moving companies can only improve and sustain their high performance if they know that it is recognized and appreciated. Now, go and enjoy your new home!

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