Service fee increases, improving services for clients, and remissions
In June 2017, the Service Fees Act (SFA) replaced the User Fees Act as the governing legislation pertaining to fees charged by the federal government. The new SFA provides departments with the flexibility needed to develop, consult on and implement fees efficiently while improving departmental openness, transparency and accountability.
Other features include:
an automatic increase in existing fees on an annual basis to adjust for inflation using the prior year's Consumer Price Index;
an obligation to remit a portion of fees to clients when service standards are not met in the previous fiscal year.
MC has adjusted its fees by 2.2%, to reflect the increase in the Consumer Price Index from April 2017 to April 2018.