Frequently asked questions about service fees
Why have we made changes to our service fees?
In June 2017, the Service Fees Act replaced the User Fees Act as the governing legislation pertaining to fees charged by the federal government. It provides departments with the flexibility needed to develop, consult on and implement fees efficiently while improving departmental openness, transparency and accountability.
Other features include:
- an automatic increase in existing fees on an annual basis to adjust for inflation using the prior year's Consumer Price Index;
- an obligation to remit a portion of fees to clients when service standards are not met in the previous fiscal year.
How have service fees changed?
We increased our fees April 1, 2020, based on the Consumer Price Index change from April 2018 to April 2019. A revised fee schedule will be posted online. If services span two fiscal years, clients will be charged the fee that was in place in the fiscal year the service was initiated.
By how much have base service fees increased?
Fees increase each April based on the Consumer Price Index adjustment. The adjustment for the 2020–2021 fiscal year is 2.0%. For example, a service that cost $1,022 in 2019 costs $1,042.44 since April 1, 2020.
Have service standards changed with the service fee increase?
We are committed to providing high quality services and meeting service standards. Following consultation with affected parties, we have modified our service standards to more accurately reflect the time required to deliver a service and to better align the service standards with Treasury Board Secretariat requirements.
What happens if we don't meet our service standards?
Section 7 of the Service Fees Act requires that we remit a portion of the service fee when we don't meet the service standard. As per the Treasury Board Secretariat directive, we will begin paying remissions before July 2022 for services whose service standard we haven't met in the 2021-2022 fiscal year.
- Date modified: