Check the return policy

Unless stated in their policy, stores do not have to provide a refund or exchange.

Refund and Exchange

Always check the store policy before you buy. Stores do not always have to accept a return or exchange. Unless it is stated in their policy, stores do not have to give you back your money. If the item is damaged stores do need to offer some type of compensation. Although it may be a cash refund, it could also be an offer to replace or repair the item.

If a store does not honour their refund and exchange policy, you can contact Your Provincial or Territorial Consumer Affairs Office for more information.