Client Service Centre

Our Client Service Centre (CSC) provides free support and will answer your questions regarding intellectual property and the application process.


Hours of operation

We are open Monday to Friday (except statutory holidays) from 8:30 a.m. to 4:30 p.m. (Eastern Time).


Want us to call you?

Request a phone appointment and we will call you the next business day at your preferred time.

Schedule a call

Let our experienced information officers answer your questions.

Toll-free from anywhere in Canada and the United States.

International calls only

(We cannot receive voice calls on this line.)


You can send us your questions and general enquiries online or by email. To give feedback on your experience dealing with the Canadian Intellectual Property Office (CIPO), please use our feedback form.

Send a general enquiry


In person

You can visit the CSC in person at:

Canadian Intellectual Property Office
Place du Portage I
50 Victoria Street, room C-229
Gatineau, QC  K1A 0C9

You must make an appointment before your visit if you want to meet with specific employees.

Make an appointment

Order intellectual property documents

You can order copies and certified copies of any specific document or the complete file from CIPO. Copy orders with proof of payment will be completed and sent to clients within three business days of their receipt.

Order documents

More information

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