FirstPreviousNext

Departmental Performance Report — For the period ending March 31, 2009

IM/IT Governance and Responsibilities at Industry Canada

In the 2008–09 Report on Plans and Priorities, Industry Canada identified information management (IM) and information technology (IT) governance and responsibilities as a departmental priority. As such, the Department committed to ensuring that all IM and IT investment decisions remained consistent with departmental priorities, maximized benefits and provided high levels of service to Canadians. Industry Canada’s progress in meeting this commitment is summarized below.

In the IM area, the Deputy Minister named the Assistant Deputy Minister of Small Business and Marketplace Services as the senior executive responsible for information management in January 2008.

In 2008–09, to support the ADM’s new role as senior executive, the Department consulted with senior managers to develop an enterprise IM governance and accountability framework. The Department also developed a four-phase, multi-year IM agenda with defined outcomes that was designed to fully integrate IM into departmental business processes. IM projects identified in the IM agenda are now subject to the IM/IT governance process for investment review and funding. In 2008–09, Industry Canada secured approval and funding ($3.2 million) to develop an enterprise-wide business-based classification structure as a critical piece of the IM program. The Department also secured approval and funding to implement an enterprise wiki.

Industry Canada developed IM products, including Departing Employee and Shared-Drive User Guidelines, completed 25 training and awareness sessions on access to information and privacy, and held multiple training sessions on the use of library resources.

In the IT area, Industry Canada achieved operational cost savings of $1.4 million, a budget reduction accomplished despite an increase in operational activities. The Chief Information Office was also able to meet the Service Level Agreement targets while continuing to provide reliable service.

Industry Canada has a project management stage-gate governance process to guide and govern the project development life cycle from inception to completion. The process is the conceptual and operational segment of the project delivery framework, which is integral to the success of IT-enabled projects.

In 2008–09, Industry Canada added a post-launch review to the stage-gate governance process. The review’s purpose is to summarize project accomplishments, provide an opportunity to evaluate the overall success of products/services, and determine the extent to which stated objectives were satisfied and anticipated outcomes were realized. A benefits-realization report is then prepared for senior management at Industry Canada. This report compares expected benefits that were achieved with those that were planned.

Rate this page

The content of this page was useful to me.

Not useful 1

2

3

4

Very useful 5

x Close