Departmental Performance Report — For the period ending March 31, 2009

3.5 Expected Results Information for Program Sub-Activities and Sub-Sub-Activities by Strategic Outcome

Strategic Outcome: A Fair, Efficient and Competitive Marketplace

Program Activity 1.1 — Strategic Policy Sector — Marketplace

Program Sub-Activity 1.1.1 — Marketplace Framework Policy Branch

Expected Result	Performance Indicator	Results	Trend
Development of policy in support of legislative and regulatory initiatives aimed at supporting a fair, efficient and competitive marketplace (e.g., corporate insolvency, intellectual property, investment and internal trade policies, regulations and laws)	Number of legislative and regulatory amendments, both proposed and passed	5 bills were tabled between April 1, 2008, and March 31, 2009*	Not applicable*
	Number of discussion and consultation papers	0**	Not applicable*
	Number of consultations held	0**	Not applicable*
	Number of reports published	0**	Not applicable*

^* The tabling and adoption of legislative initiatives are prerogatives of Parliament.
^** The decision to publish reports, discussion and consultation papers, and hold consultations is the Minister’s prerogative.

Note: Please refer to Program Activity 1.1 — Strategic Policy Sector — Marketplace for details on the results.

Program Sub-Activity 1.1.2 — Strategic Policy Branch — Marketplace

Expected Result	Performance Indicator	Results	Trend
Departmental and governmental objectives are integrated into the development of Industry Canada marketplace policies	Number of economic marketplace items initiated by the Department reviewed by the Director General Policy Committee	20 marketplace items reviewed by the DGPC in 2008–09	Not applicable*

^*It is not useful to measure trends in performance indicators due to the nature of the work of the Strategic Policy Sector, where actual results vary from year to year depending on the current agenda and priorities of the government. Recognizing the inherent difficulties in measuring the performance of the Strategic Policy Sector, Public Policy Services has been moved under Internal Services in the 2009–10 Program Activity Architecture.

Program Sub-Activity 1.1.3 — Micro-economic Policy Analysis Branch — Marketplace

Expected Result	Performance Indicator	Results	Trend
The production of high-quality microeconomic research and analysis of current and emerging policy issues as input to the development of policies relating to the Canadian marketplace	Number of high-quality research papers published and incorporated into policy development as measured by the number of research papers and reports accepted for publication by Industry Canada’s Publications Committee	3 research papers in 2008–09, up from 0 in 2007–08*	Improving

^*In addition to the papers that were published, other research was conducted to inform policy development.

Program Sub-Activity 1.1.4 — International and Intergovernmental Affairs^*

Expected Result	Performance Indicator	Results	Trend
Updated databases on Industry Canada’s international agreements and activities	Frequency with which the databases are consulted in the preparation of advice	The databases were consulted 10 times in the preparation of advice	New indicator
Expected Result	Performance Indicator	Results	Trend
Increased understanding of the positions and views of ministerial-led foreign delegations on a range of issues for which the Minister and the Deputy Minister are accountable	Reports on results of meetings with ministerial-led foreign delegations	5 reports	New indicator
Expected Result	Performance Indicator	Results	Trend
Increased understanding of provincial/territorial views across a broad range of issues for which the Minister and Deputy Minister are accountable	Reports on results of meetings with provincial/territorial ministers on multiple (not single) issues	No meetings organized by International and Intergovernmental Affairs Directorate	Not applicable**
Expected Result	Performance Indicator	Results	Trend
Increased understanding by foreign delegations of Industry Canada’s policies and positions	Reports on results of briefings given to foreign delegations	1 report***	New indicator

^* As of January 2009, the International and Intergovernmental Affairs Directorate no longer exists.
^** The number of meetings held each year is the prerogative of the Minister.
^*** Regular briefings are provided to foreign delegates, but only 1 report was produced.

Program Activity 1.2 — Small Business and Marketplace Sector and Regional Operations Sector — Marketplace

Program Sub-Activity 1.2.1 — Measurement Canada

Expected Result	Performance Indicator	Results	Trend
The integrity and accuracy are upheld by protecting consumers and businesses against financial loss due to inaccurate measurement	Percentage increase in number of companies authorized to do work on Industry Canada’s behalf	An 11% increase in the number of authorized service providers that can perform inspections on Industry Canada’s behalf (from 146 organizations in 2007–08 to 162 organizations in 2008–09)	Improving
	Percentage increase in number of technicians certified to do this work	A 16% increase in the number of technicians certified to do this work (from 270 technicians in 2007–08 to 313 technicians in 2008–09)	Improving
	Percentage increase in number of inspections	A 29% increase in the number of inspections (from 54,600 devices in 2007–08 to 70,700 in 2008–09)	Improving

Program Sub-Activity 1.2.2 — Office of the Superintendent of Bankruptcy Canada

Expected Result	Performance Indicator	Results	Trend
The integrity of the bankruptcy and insolvency system is protected by ensuring that estates are administered in a timely fashion and that relevant information regarding insolvencies is available to stakeholders	Percentage of summary estate files not older than 3 years	91%; down from 92% in 2007–08	No change*
	Percentage of ordinary estate files not older than 3 years	59%; down from 65% in 2007–08	Declining
	Percentage of consumer bankruptcies and proposals filed electronically	100% of consumer bankruptcies and proposals filed electronically	No change
	Percentage of trustees using the e-filing system	99.4% of trustees using the e-filing system	No change

^* This indicator is reported as stable as the difference falls within expected fluctuations within the period.

Program Sub-Activity 1.2.3 — Corporations Canada

Expected Result	Performance Indicator	Results	Trend
Federally incorporated companies are compliant with corporate laws and regulations	Percentage of federally incorporated corporations that comply with statutory filing requirements	83% corporation compliance for annual return filings	Improving
Businesses have timely and reliable access to incorporation services and information	Number of Corporation Canada’s service standards that are met or exceeded	Service standards met or exceeded 95.75% of the time	New indicator*
Key services are available/delivered to businesses electronically	Percentage of transactions completed online for key services	90% of new incorporations completed online	Improving
		80% of annual returns received online	Improving

^* In the 2007–08 Departmental Performance Report (DPR) for Industry Canada, this program sub-activity measured the level of Corporations Canada's service standards achieved.

Program Sub-Activity 1.2.4 — Small Business Policy Branch

Expected Result	Performance Indicator	Results	Trend
The overall burden of regulatory compliance faced by small businesses will be reduced	Reduction of count of business regulatory forms/requirements	20.5% reduction	New indicator*

^* This target was established as an overall target as part of Budget 2007 and as such, no reporting was made in 2007–08.

Program Sub-Activity 1.2.5 — Investment Review

Expected Result	Performance Indicator	Results	Trend
Timely processing of notifications and applications for review filed by foreign investors under the Investment Canada Act	Time required to process notifications	Median time of 6 days required to process notifications in 2008–09; down from 8 days in 2007–08	Improving
	Time required to process applications	Median time of 44 days required to process applications in 2008–09; down from 50 days in 2007–08	Improving

Program Sub-Activity 1.2.6 — Regional Operations — Spectrum

Expected Result	Performance Indicator	Results	Trend
Timely access for Canadian citizens, private industry and public sector organizations to radio frequency spectrum and information on regulations, policy, procedures and standards, to meet their wireless telecommunication needs	Percentage of clients who indicate that they are satisfied with the services provided by Regional Offices	Due to the call of the federal election and the following 3-month moratorium, we could not conduct the planned survey in 2008–09. It will be done in 2009–10 2004 Survey: 79% were satisfied	Not applicable
	Average number of weeks to process a complete fixed parameter application	0.76 week with 99.2% of applications within service standards; an improvement from an average of 0.87 week and 97.9% within service standards for 2005–08	Improving
	Average number of weeks to process a complete land mobile application	5.20 weeks with 96.5% within service standards (including international coordination); an improvement from an average of 5.21 weeks and 96.8% within service standards for 2005–2008	Improving
	Average number of weeks to process a complete microwave application	4.49 weeks with 94.3% within service standards; an improvement from an average of 4.71 weeks and 93.3% within service standards for 2005–08	Improving
	Average number of weeks to process a complete earth station application	2.73 weeks with 100% within service standards; an improvement from an average of 4.08 weeks and 97.8% within service standards for 2005–08	Improving

Program Activity 1.3 — Spectrum, Information Technologies and Telecommunications Sector — Marketplace

Program Sub-Activity 1.3.1 — Electronic Commerce Branch

Expected Result	Performance Indicator	Results	Trend
Personal information and security, and Internet-based trade and commerce are protected and enhanced through policy and legal frameworks in support of Canadian marketplace requirements	Percentage of consumers and businesses aware of the need and requirements to secure personal data	Unable to measure and compare to previous years as the Electronic Commerce and Technology Survey (StatsCan) is no longer being undertaken Anecdotal evidence shows a substantial increase in awareness	New indicator
Canadian industry is aware of and makes use of increasingly sophisticated e-business tools	Percentage rates of adoption of e-business in Canada by business and consumers	Unable to measure and compare to previous years as the Electronic Commerce and Technology Survey (StatsCan) is no longer being undertaken Anecdotal evidence shows an increase in awareness	New indicator

Program Sub-Activity 1.3.2 — Spectrum/Telecom Management

Expected Result	Performance Indicator	Results	Trend
An up-to-date and appropriate policy and regulatory framework, domestic and international, for the governance of Canada’s radiocommunications and telecommunications infrastructure and to promote a competitive marketplace for telecoms and radiocoms services	Percentage of telecommunications markets fully competitive	Approximately 90% of the telecommunications markets are considered competitive as these markets are no longer subject to economic regulation	Improving

In December 2006, the Governor-in-Council issued a Policy Direction to the CRTC to rely on market forces to the maximum extent feasible. In April 2007, the Governor-in-Council altered a CRTC decision to accelerate economic deregulation of the local telephone market. These two initiatives aided in a significant increase in percentage of telecommunications markets that are no longer subject to economic regulation, allowing market forces to determine the competitive landscape.

Program Sub-Sub-Activity 1.3.2.1 — International Telecommunication Union, Switzerland

Expected Result	Performance Indicator	Results	Trend
Canadian interests are reflected in United Nations / International Telecommunication Union (UN/ITU) decisions and systems	Proportion of Canadian delegation objectives met	100% of Canadian delegation objectives for the 2008 World Telecommunication Standard Assembly were met	New indicator

Program Sub-Sub-Activity 1.3.2.2 — Spectrum/Telecom Program

Expected Result	Performance Indicator	Results	Trend
Policies, regulations, standards and procedures are in place to enable the introduction of new radiocommunications/ telecommunications technologies and services	Number of telecommunications and radiocommunications services introduced in the marketplace	With the release of spectrum through the Advanced Wireless Services auction, the opportunity exists for a wide range of service applications such as cellular telephony, data, multimedia and Internet Protocol (IP)-based applications and broadband access to be made available	New indicator
Telecommunications infrastructure is available to Canadians during times of emergency	Readiness of telecommunications services during emergencies (readiness is the availability and reliability of the infrastructure during real and simulated emergencies)	Participated in Silver Exercise for Olympic readiness and tested the recovery of telecommunications service due to an earthquake and cyber attack scenario. Also purchased additional satellite phones for regions and backup generator to ensure appropriate backup communication tools are available	Improving (due to activities for the upcoming Vancouver 2010 Olympic Games)
Canadian interests and requirements pertaining to radiocommunications and telecommunications are reflected in international agreements and standards	Degree of client satisfaction with the way Canadian interests and requirements are reflected in international agreements and standards	High level of client satisfaction, gauged through regular, ongoing interaction with clients*	No change

^* Such as the Radio Advisory Board of Canada, the Canadian Preparatory Committee for the WRC-12, the Technical Advisory Committee on Broadcasting, the Canadian Electrical Association, ITU delegations, CITEL delegations and others. Most of our clients are represented on these committees, including the private sector and other government departments (OGDs).

Program Activity 1.4 — Office of Consumer Affairs

Program Sub-Activity 1.4.1 — Consumer Policy

Expected Result	Performance Indicator	Results	Trend
A robust policy framework that promotes and protects consumer interests throughout Canada	Number of policy challenges that affect consumer protection being addressed and/or documented	2 policy challenges: consumers and regulatory frameworks; consumers and international standards	New indicator

Program Sub-Activity 1.4.2 — Consumer Services and Outreach

Expected Result	Performance Indicator	Results	Trend
Canadian consumers make confident and well-informed decisions in the marketplace	Extent to which Canadian consumers report making confident and well-informed decisions in the marketplace	Approximately 3,500 consumer enquiries were received throughout the year; 244 written responses were received from clients acknowledging Office of Consumer Affairs (OCA) marketplace information services	New indicator
Canadian consumers are aware of major consumer challenges	Level of Canadian consumers' awareness of major consumer challenges	OCA web statistics demonstrate that the top 5 information products accessed online reflected the following current major consumer challenges: spending, debt, digital television and cellular phones	New indicator

Program Activity 1.5 — Competition Bureau

Program Sub-Activity 1.5.1 — Compliance with the Laws under the Competition Bureau’s Jurisdiction

Expected Result	Performance Indicator	Results	Trend
Companies/individuals cease their anti-competitive conduct following compliance interventions conducted by the Competition Bureau	Percentage of recidivism or relapse of individuals into anti-competitive behaviour following a Bureau intervention	0.06% or 5 individuals (criminal enforcement only)	Not applicable
	Percentage of companies that change behaviour as a result of a Bureau compliance intervention*	82 companies and individuals	New indicator
Expected Result	Performance Indicator	Results	Trend
Canadians recognize that the anti-competitive activity is unlawful and harmful	Level of consumer and business awareness that anti-competitive activity is unlawful and harmful	Media coverage in the Quebec Gasoline Case reached millions of readers, viewers and listeners**	Not applicable
	Number of immunity applicants	11	New indicator

^* This performance indicator has been changed to a number beginning in FY 2009–10. To be able to compare with future statistics, the result is being presented as a number instead of a percentage.
^** According to a study commissioned by the Competition Bureau to Delta Media, the Bureau’s announcement that charges had been laid against 13 individuals and 11 companies accused of fixing the price of gasoline at the pump in Victoriaville, Magog and Sherbrooke, Quebec, generated 1,067 media reports between June 12 and August 1, reaching an estimated 51 million readers, viewers and listeners.

Program Sub-Activity 1.5.2 — Advocacy of Competition Principles

Expected Result	Performance Indicator	Results	Trend
Removal of unnecessary regulation and no implementation of new restrictions on competition	Advocacy efforts that resulted in the removal or lessening of market restrictions	7	New indicator