All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.
Read the full notice
The form below is for complaints only. If you have a question, please make an enquiry.More information on complaints
Please select the phrase which applies to your situation: (required)
Please provide the name and contact information of the person on whose behalf you are filing this complaint:
A reference number that appears on all official documents filed with the OSB. Also commonly called an “estate number.”
Please attach any supporting documentation regarding your complaint.
(Maximum size of 15 MB.)
National Service Centre - Complaints
Office of the Superintendent of Bankruptcy
Sun Life Building, 1155 Metcalfe Street, Suite 950
When the Office of the Superintendent of Bankruptcy Canada (OSB) needs to contact other parties (e.g., Licensed Insolvency Trustee (LIT), bankrupt, creditor) to investigate the concerns put forward, the information you have provided will be shared with them. In accordance with the principles of procedural fairness and the provisions of the Privacy Act, the OSB will share the complaint received with the party against whom the complaint has been lodged and, in some cases, with the LIT administering the estate. Your identity will also be disclosed. Once the complaint has been reviewed, the OSB will share its findings with all of the parties involved.
The OSB will respond to a complaint within 30 days of the date it is received. For more complex complaints, the OSB may require more time to address the issues raised. If this is the case with your complaint, you will be notified within the 30-day period.
*Please select if you are making this request on your own behalf, on behalf of someone else, or anonymously at the top of the form.